Descriptions
SUMMARY
OVERVIEW
Job Description Mixx is hiring Command center transformation manager
QUALIFICATIONS
- Bachelor’s degree (BAC+4/5) in Telecommunications, Computer Science, Information Systems, Engineering, or a related technical field.
- Equivalent experience may be considered.
- Experience Minimum of 10-14 years’ experience in telecom operations, IT service management, or transformation programmes.
- Proven experience leading Command Centers/NOCs, developing teams, improving processes, and managing large-scale operational initiatives.
- Location Dar Es Salaam Core
RESPONSIBILITIES
- Coordinate and oversee the delivery of all programme workstreams, ensuring milestones, timelines, and deliverables are achieved.
- Monitor programme progress, risks, and dependencies, escalating issues and blockers in a timely manner.
- Ensure the quality and timely delivery of operational outputs, including SOPs, runbooks, dashboards, and tooling configurations.
- Assess, develop, and track team competencies, implementing training, coaching, and knowledge transfer initiatives.
- Establish and formalize operational processes, including incident management, escalation procedures, and performance reporting frameworks.
- Ensure operational documentation is complete, validated, and embedded into daily operations.
- Support the design and deployment of the regional Command Center operating model across multiple countries and hubs.
- Coordinate operational readiness activities to enable successful programme rollout and transition.
- Prepare governance, programme status, and steering committee reports, maintaining key programme records and decision logs.
- Develop and maintain operational and compliance dashboards, providing visibility into performance and regulatory
REQUIREMENTS
- .
- Manage relationships with service providers and partners, ensuring deliverables, knowledge transfer, and transition activities are completed on schedule.
- Drive successful transition to operational autonomy, ensuring processes, capabilities, and governance structures are fully established.
- Core Competencies Core Competencies Demonstrates expertise in database administration, ITSM practices, and operational governance.
- Applies strong knowledge of monitoring frameworks, KPI/SLI management, and service performance reporting.
- Possesses solid understanding of fintech, mobile money, and regulatory compliance environments.
- Translates technical information into actionable business insights and operational improvements.
- Effectively collaborates across multi-country, cross-functional, and distributed teams.
- Builds stakeholder alignment and serves as a bridge between business and technical operations.
- Demonstrates strong communication, coaching, organizational, and data-driven problem-solving skills.
APPLICATION DEADLINE
- If this description corresponds to you, grow with us by applying before September 25,2026 How to Apply:
JOB TYPE
- Full-time Job, To submit your application, please follow the link provided below.
- CLICK HERE TO APPLY How to Apply for this Job Review the job details and application
REQUIREMENTS
- , then continue using the employer`s official application link.
- Continue to Job Application
HOW TO APPLY
Use the application link below to open the official application form.
