Descriptions
Role purpose:
• Overall accountability of managing agent queries and productivity.
• Supporting on ground initiative executions by working together with Regional M-Pesa Leads, TMs, TDRs and others.
• Drive actionable commercial in regard to performance and strategies of all channels
Key accountabilities and decision ownership
• Manage Back Office and Super Agent Queries: Provide timely resolution and support for operational and service-related inquiries.
• Support Trade Activities: Share daily operational reports and insights to ensure smooth execution of trade initiatives.
• Collaborate with Regional M-Pesa Leads: Drive product and service implementation, offering execution support across regions.
• Project Management: Oversee and deliver projects such as PPO, survival initiatives, and other Sales & Distribution (SnD) projects within defined timelines and standards.
• Campaign Communication & Strategy: Coordinate communication, strategize execution plans, and provide feedback on ongoing campaigns to optimize performance.
• Ensure Compliance: Monitor and enforce adherence to regulatory and internal compliance requirements for all SnD projects.
• Regional Base tracking and reporting working with the CVM team
Core competencies, knowledge and experience
• Excellent analytical and logical reasoning skills translated from customer insights and different reports.
• Excellent communication skills
• Strong stakeholder management skills
• Ability to anticipate customer, competitor, and market dynamics.
• Able to challenge the status quo.
Must have technical/professional qualifications:
• 1+ years’ experience industry or functional experience.
• Bachelor’s degree in business administration, Economics/Finance, Marketing or its equivalent.
• Strong analytical skills, use of SQL, power BI, click or any other business insight tool.
• Build and maintain relationship with key stakeholders in the value chain.
• Mobile financial services experience would be advantageous.
• Technical knowledge on data analytics and experience would be advantageous.
• Skills on managing large base of partners.
How to Apply:
To submit your application, please follow the link provided below.
