Descriptions
SUMMARY
OVERVIEW
Job Description Role Purpose & Key
RESPONSIBILITIES
- Role purpose: To maximize store revenue and customer acquisition by proactively selling Vodacom’s portfolio of products and services, including voice, data, devices, fixed services, and M-Pesa solutions.
- The Sales Executive is responsible for delivering world-class customer experience, identifying customer needs, converting opportunities into sales, and building lasting customer relationships that enhance loyalty, satisfaction, and business growth within the Flagship Store environment Key
RESPONSIBILITIES
- Sales & Customer Service • Drive revenue and increase data and voice usage.
- • Provide after-sales support services to customers.
- • Maintain strong business relationships with customers.
- • Sell, serve and administer Vodacom products and services.
- • Educate new and existing customers on VTPLC promotions.
- • Ensure customer service meets VTPLC standards and exceeds customer expectations.
- • Ensure all customers served and their respective queries are recorded in Quick Logs.
- • Escalate and follow up all outstanding customer logs to ensure they are properly addressed and closed.
- Operations & Reporting • Ensure the feedback and escalation procedure is followed.
- • Perform other tasks delegated by the Shop Manager.
REQUIREMENTS
- of the Operations Manual.
- • Report recommendations and suggestions for improving customer service, marketing and revenue-generating activities.
- • Provide market intelligence reports on competitor activity.
QUALIFICATIONS
- , Competencies, Skills and Work Experience Diploma or bachelor’s degree in business administration, Marketing, Sales, Commerce, or a related field.
- Strong understanding of sales techniques, customer relationship management, and consultative selling.
- Proven track record of achieving and exceeding sales targets Ability to work in a fast-paced retail environment, including weekends and shifts as required.
- Excellent verbal and written communication skills in both English and Swahili Sales and Negotiation Skills Customer Relationship Management Presentation and Product Demonstration Skills Computer Literacy (MS Word, Excel, Outlook) Conflict Resolution and Complaint Handling Upselling and Cross-selling Techniques Effective Verbal and Written Communication Skills Knowledge of Vodacom products and services Understanding of M-Pesa products and services Knowledge of retail operations and customer service standards Understanding of sales techniques and customer engagement principles Knowledge of telecommunications industry trends and competitor activities Understanding of customer complaint handling and escalation procedures Customer Service Orientation Sales & Commercial Acumen Results and Target Driven Communication and Interpersonal Skills Problem Solving and Decision Making Relationship Management Planning and Organizing Adaptability and Flexibility Integrity and Professional Ethics Teamwork and Collaboration How to Apply:
JOB TYPE
- Full-time Job, To submit your application, please follow the link provided below.
- CLICK HERE TO APPLY How to Apply for this Job No separate application link was provided.
- Review the job description for application instructions supplied by the employer.
HOW TO APPLY
Use the application link below to open the official application form.
