Descriptions
Department and team Management
- Manage and supervise the IT department.
- Establish, measure, and define IT goals and maintain an IT development roadmap.
- Take charge of defining and monitoring the departmental budget as well as the Company IT budget.
- Analyze resource utilization and develop strategies to optimize performance.
Security, safety, and compliance
- Create, implement, maintain network security, disaster recovery, and IT infrastructure policies. Test the organization’s data backups and disaster recovery procedures on a regular basis.
- Manage and maintain, on a continuous basis, the company’s hardware, software, equipment, and network components, including timely software renewals and updates.
- Establish a security policy to protect company information and resources.
- Ensure compliance with all regulatory requirements and industry standards.
Support
- Provide Level 1 technical support and assistance to end-users who interact with the ERP systems SAP, Navision, Syspro, Synertrade, TALO, SAGE, Fleetwave, Pamoja Apps, Acacia System), addressing their questions, issues, and training needs.
- Carry out periodic meetings with the business users to ensure customer satisfaction.
- Direct the activities of the help desk to ensure the IT needs of users are met.
- Ensure provision of IT shared services as per agreed SLAs with various group companies.
- Provide support for the various ERPs and ensure availability of the same.
- Collaborate and implement projects and updates as guided by head office.
Vendor Management
- Collaborate with vendors and service providers to address issues, obtain support, and negotiate contracts or service level agreements.
- Manage outsourced resources by ensuring that work is delivered as per contract SLA.
Training and User Education
- Conduct training sessions and create user guides to help end-users effectively navigate and utilize the ERP system
Other responsibilities
- Plan and oversee with the support of the Finance department computer system installations and maintenance, manages vendor relationships, negotiates contracts, and ensures SLA compliance.
- Monitor and analyze the success of IT initiatives and projects and continually develop and evaluate new technologies and tools for the company
- Manage development projects to integrate new technologies into existing systems
- Any other responsibilities as may be assigned from time to time
Requirements
Knowledge and Experience
- Bachelor’s degree in IT, computer science, or a related field
- Professional certifications preferred -,CISM,CISA, CCNA,CCNP
- Experience managing on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devices
- Five (5) years of relevant work experience
- Strong troubleshooting and problem-solving skills
- Knowledge of industry-standard computer hardware and software systems
- Experience with network administration (Cisco certification a plus)
- Experience managing on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devices
- Familiarity with our software platforms including Microsoft 365
