Descriptions
Qualifications & Experience
- Matric.
- Bachelor’s degree in Computer Science or relevant education and work experience.
- Good knowledge of ISM and related methodologies incl. ITIL certification.
- Familiar with project management.
- Minimum 2 years of experience in supply chain / logistics or other fast-paced sectors.
- Minimally basic but preferably good understanding of complex logistics operations and processes, ideally in one or more DHL core sectors.
- Knowledge of the DHL Supply Chain organization and/or experience in other divisions is an advantage.
- Minimum 2 years of experience in ISM technical specialist roles.
- Some knowledge around Infrastructure and Service Management, as well as project management.
- Some knowledge of IT Infrastructure (Telecoms, Network, Desktop, Hosting).
- Minimally basic but preferably good understanding of the supply chain and its core applications (WMS, TMS, integration, etc.)
- Results-oriented and driven by goal achievement with a strong focus on high quality service performance across various locations with different conditions.
- Demonstrated ability to work in a multinational environment.
Competencies & Skills
- Strong analytical skills.
- Maintains effective relationships with customers.
- Develops / Delivers high quality / innovative products, services or solutions.
- Focuses on customer needs and gains their commitment.
- Gains management / colleague support to meet customer needs.
- Has basic knowledge of main products, services and business processes of their key business.
- Knows where to find information regarding supported business.
- Carries out agreed operational procedures of a routine nature.
- Contributes to maintenance, installation and problem resolution.
- Ensures that incidents are handled according to agreed procedures.
- Investigates escalated incidents to responsible service owners and seeks resolution.
- Facilitates recovery, following resolution of incidents.
- Ensures that resolved incidents are properly documented and closed.
- Analyses causes of incidents and informs service owners to minimise probability of recurrence and contribute to service improvement.
- Analyses metrics and reports on performance of incident management process.
Languages
English – verbal and written – Fluent.
Travel Requirements
How to Apply:
To submit your application, please follow the link provided below.
