Descriptions
SUMMARY
OVERVIEW
Overview The IT Intern will provide technical and administrative support to the IT department, ensuring the efficient operation of IT systems, end-user services, and digital collaboration platforms across Jhpiego Tanzania. The intern will gain hands-on experience in IT service management, Microsoft 365 administration, network support, cybersecurity, user training, and digital workplace technologies while supporting organizational objectives in the health sector. This position will be closed on November 10, 2026.
RESPONSIBILITIES
- 1.
- IT Service Desk & Ticketing System Support Provide first-level technical support to staff through the organization’s IT ticketing system.
- Log, categorize, prioritize, track, and resolve IT support requests in accordance with established Service Level Agreements (SLAs).
- Escalate complex technical issues to the appropriate IT personnel when necessary.
- Resolve ticket queues and provide timely updates to users regarding issue resolution status.
- 2.
- Computer Configuration & End-User Support Configure, deploy, and maintain desktops, laptops, printers, scanners, and mobile devices.
- Install, upgrade, and troubleshoot operating systems and standard business applications.
- Support onboarding and offboarding processes, including workstation setup and equipment allocation.
- Diagnose and resolve hardware, software, and connectivity issues.
REQUIREMENTS
- .
- 7.
- Documentation & Reporting Maintain accurate IT documentation, system records, inventories, and configuration records.
- Participate in developing user manuals, technical procedures, and standard operating guidelines.
- Prepare periodic reports on service desk performance, training activities, and infrastructure support.
- Assist with maintaining knowledge management repositories and IT documentation libraries.
- 8.
- IT Projects & General Support Participate in IT infrastructure, digital transformation, and system improvement projects.
- Provide technical support during workshops, meetings, webinars, and organizational events.
- Perform other IT-related duties assigned by the supervisor.
QUALIFICATIONS
- Bachelor’s degree in information technology, Computer Science, Information Systems, Computer Engineering, Telecommunications, Cybersecurity or a related field Required Knowledge and Skills Basic knowledge of computer hardware configuration and troubleshooting.
- Familiarity with Microsoft Windows operating systems and Microsoft 365 applications.
- Understanding of Active Directory and user account management.
- Basic knowledge of SharePoint Online and Microsoft Teams.
- Understanding networking concepts including TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, and VPN.
- Familiarity with IT ticketing systems and service desk operations.
- Knowledge of cybersecurity principles is an added advantage.
- Ability to create training materials and deliver user training sessions.
- Jhpiego offers competitive salaries and a comprehensive employee
BENEFITS
- package.
- Please apply at www.jhpiego.org/careers Applicants must submit a single document for upload to include cover letters, resume, and references.
- For further information about Jhpiego, visit our website at www.jhpiego.org Note: The successful candidate selected for this position will be subject to a pre-employment background investigation.
- Jhpiego is an Affirmative Action/Equal Opportunity Employer Jhpiego, a Johns Hopkins University affiliate, is an equal opportunity employer and does not [...]
HOW TO APPLY
Use the application link below to open the official application form.
