Descriptions

SUMMARY

OVERVIEW

Customer Service Officer at UBA Job title: CUSTOMER SERVICE OFFICER Division: Operations Department/unit: OPERATION Job objective(s) responsible for maintaining regular contact with both new and existing customers to support routine account management activities. This includes ensuring that all customer accounts are properly documented and updated in accordance with organizational

REQUIREMENTS

- .

- Additionally, I provide customers with clear and timely information to enhance their awareness and understanding of the bank’s products and services, helping them make informed financial decisions.

- Duties and

RESPONSIBILITIES

- Ensure effective/efficient implementation of bank-wide policies with respect to branch operations.

- Ensure effective & timely service delivery to customers.

- Maintain customer-friendly disposition.

- Review account opening documents & ensure timely opening.

- Ensure prompt TAT in line with service level.

- Prepare & render reports timely.

- Acknowledge MICR cheque issued on the system.

- Process customer cheque & card requests.

- Account management & reactivation.

- Process standing instructions.

REQUIREMENTS

- Education Degree with a minimum of Second Class (Lower Division) or its equivalent from a recognized and accredited university.

- Applicants must also possess a minimum of five (5) O’Level credits obtained in not more than two sittings, including Credit passes in Mathematics and English Language Key competency

REQUIREMENTS

- Knowledge Good Knowledge and understanding of banking operations Good Products Knowledge Good understanding of Customer Services Good understanding of the operational, credit and regulatory risks facing the business Good Control Sense Skill/competencies Excellent customer service orientation Smart appearance High level of integrity Good communication skills Selling skills Basic product knowledge Paying attention to details Good interpersonal skills Fast & error free processing Problem solving abilities Reporting relationships Functionally reports: Customer Service Manager Administratively reports to Same as above How to apply Applications must be channeled through [email protected] Subject title must be Application for Customer Service Officer.

- Please attach your Cover letter, CV & all Academic Certificates.

- Only shortlisted candidates will be contacted.

HOW TO APPLY

Applicants must also possess a minimum of five (5) O’Level credits obtained in not more than two sittings, including Credit passes in Mathematics and English Language Key competency requirements Knowledge Good Knowledge and understanding of banking operations Good Products Knowledge Good understanding of Customer Services Good understanding of the operational, credit and regulatory risks facing the business Good Control Sense Skill/competencies Excellent customer service orientation Smart appearance High level of integrity Good communication skills Selling skills Basic product knowledge Paying attention to details Good interpersonal skills Fast & error free processing Problem solving [...]