Descriptions
SUMMARY
OVERVIEW
Technical Operations Manager – Zanzibar – Yas and Fiber NEW VACANCY Let’s grow together, become our Technical Operations Manager – Zanzibar
QUALIFICATIONS
- and experience Bachelor’s degree in Telecommunications, Electrical Engineering or a related field.
- 4+ years of hands-on experience in telecom field operations or network maintenance.
- Ideally with regional/multi-site responsibility.
- Willingness to be based in or travel extensively within, the assigned region must have a valid driver’s license.
- Core
RESPONSIBILITIES
- Manage all technical field operations for the assigned region adhering to highest standards and SLAs.
- Plan, design, implement, manage, and optimize the FTTx OSP within the region, in line with network standards.
- Own preventive and reactive maintenance of the OSP (Metro, FTTx, and Backbone) for B2B and B2C infrastructure in the region, meeting PM schedule targets.
- Lead incident management to ensure MTTR and SLA assurance for the region, including root cause analysis and corrective actions.
- Ensure QC checks are carried out on completed maintenance and installation work, and act on systemic quality findings.
- For regions outside Dar es Salaam: take responsibility for wireless PtP and PtMP infrastructure.
- For regions outside Dar es Salaam: oversee subscriber Service Delivery operations (connection and support) in line with Service Delivery SLAs and standards.
- Manage contractors operating in the region and hold them accountable to SLA and quality.
- Manage and develop the regional team (Access Network Team Leader / QC Technicians in Dar es Salaam regions; Field Ops Technicians in upcountry regions), including on-call rotas.
- Implement backup encryption and secure data transmission.
REQUIREMENTS
- , then continue using the employer`s official application link.
- Continue to Job Application
HOW TO APPLY
How to Apply for this Job Review the job details and application requirements, then continue using the employer`s official application link.
