Descriptions

SUMMARY

OVERVIEW

Quality Assurance & Governance Engineer – Yas and Fiber NEW VACANCY Let’s grow together, become our Quality Assurance & Governance Engineer

QUALIFICATIONS

- and experience Bachelor of Telecommunication, IT, Engineering, Business Administration or related field.

- 3+ years in quality assurance, SLA or vendor management, or internal audit, ideally in telecom, ISP or IT services.

- Demonstrated experience interpreting and applying commercial contract clauses: SLAs, penalties and service credits.

- Core

RESPONSIBILITIES

- With Commercial Management, map SLA, penalty and credit clauses in every vendor contract; measure response and repair time per ticket; evidence each breach.

- File claims within each contract’s claim window, send breach reports to vendor account managers and billing teams, and reconcile credit notes with Finance.

- Review past third-party tickets still within their claim windows and confirm the recoverable value.

- Track response, resolution and uptime against customer SLAs and act on breaches before customers notice.

- Audit a monthly ticket sample for categorisation, timestamps, root cause and closure; give written feedback.

- Keep the TCRA SLA documentation pack (client SLAs, performance records, complaint logs) audit-ready always.

- Keep SOPs current and track adherence by internal teams and external vendors; log every gap and follow it to closure.

- Reconcile CRM, monitoring and billing data into a monthly governance report: SLA compliance, vendor scorecards, credit filed and recovered, open actions.

- Competences Advanced Excel (pivot tables, lookups, Power Query) and dashboard tools such as Power BI or Grafana.

- Working knowledge of service metrics: availability, MTTR, response time, SLA tiers and escalation matrices.

REQUIREMENTS

- , then continue using the employer`s official application link.

- Continue to Job Application

HOW TO APPLY

How to Apply for this Job Review the job details and application requirements, then continue using the employer`s official application link.