Descriptions
SUMMARY
OVERVIEW
Job Description NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services. Job Summary •Supporting Head of SME Banking in effectively achieving revenue targets, deliver excellent service and meet productivity targets. •Develop and manage a high-performing sales team of Relationship Officers through coaching, talent management programs and specialized training programs. •Supporting SME’s Regional Managers and Ro’s on processing their application from the approval to payment. Job Description Key Accountabilities Business Management 40% Achieve agreed asset targets by managing and supporting a team of Relationship Officers through offering of a wide range of products and services to SME clients. Develop and market the bank’s business through contact with SME customers, high net-worth individuals and other prospective clients. Support Relationship Officers’ sales and performance targets by proactively monitoring and acting on Daily Scorecards, Monthly financial and Operational reviews, Call Reports, and pipeline of business opportunities reports. [...]
REQUIREMENTS
- , ensuring that the correct balance of numbers, skills and experience, by playing an active role in recruitment and exits of direct reports.
- This includes evaluating requests from branch managers for additional staff, and may reallocate headcount between branches, within overall area headcount budget.
- Initiate HR processes for direct reports when required e.g.
- disciplinary process, leave management, learning and development, talent identification etc in consultation with HR Acts as escalation point for grievance cases touching on Ro’s in the region Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development Customer Service Management 15% Proactively and professionally support Relationship officers to manage client experience by providing appropriate on job training and coaching on product and services delivery.
- Keep an active and accurate records/log of customers complains discussions/correspondences with clients and provide timely feedback on unresolved /resolved issues.
- Effectively co-ordinate client relationships/activities with other department within the bank.
- Use client feedback to improve product and service offering.
- Participate in weekly performance review, and knowledge sharing meetings with Branch Managers and Relationship Officers.
- Conducting maintain constant dialogue/sharing of information with other departments (Retail and Corporate Credit, Corporate Banking, SMU, ICU, Treasury and Legal).
- Coordinate local functions/community/governmental and business development activities Develop and maintain contact with Product Specialists in other areas of the bank, including Corporate Banking, Treasury, and Retail Banking.
REQUIREMENTS
- feedback to shape the customer proposition and product offering Ensure high quality, knowledgeable service levels in branches to exceed customer expectations Build a motivated, committed and focused Branch teams, consistently delivering creative, precise and customer-focused service Visit high net worth or key clients on request from the branch managers and relationship officers.
- Ensure branch network service excellence through continuous monitoring of service scores and develop plans for improvement and discuss and agree plans [...]
HOW TO APPLY
Use the application link below to open the official application form.
