Descriptions
SUMMARY
OVERVIEW
Job Description Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility. Job Summary To drive and deliver exceptional operations business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigour excellence in branches with up to 25 staff members or branches with single customer categories. • To ensure robustness of controls in branches by performing controls activities as required • To provide branch Customer Service and resolve customer complaints • Actively be part of and play a part in the TRANSFORM programme. Job Description Main accountabilities Sales:20% • Building relationships with existing [...]
REQUIREMENTS
- for face-to-face customers to pre-determined service standards • Complete follow-up paperwork and undertake administration activities to ensure effective, efficient, and compliant operation of the branch.
- • Assist customers in completion of Bank stationary, forms etc.
- • Introduce customers to appropriate product/segment specialists • Undertake in-branch marketing, special campaigns, promotions etc • Deal with handling complaints in the Banking Hall • Support the Branch Manager in undertaking community engagement activities to build Absa’ business profile in the local market.
- • Review merchandising – general Banking Hall appearance, displays, cleanliness, tidiness etc.
- • Works to achieve sales and service targets • Maintain statistics and monitor progress of target reporting • Ensure customer on boarding process is adhered to as per the procedure.
- • Delivering an individual assigned financial target on local business • Account Opening, Account Maintenance, Loan Processing, Cheque book ordering, customer complaints – Branch Maker (Sybrin) • Issuing of ATM Card Pins or cards as advised by the Branch Manager Business Management 5% Maintain statistics and monitor progress of target reporting.
- Customer service: 60% • Where customers request to deal directly with the branch manager, the branch manager takes ownership of the query/complaint resolution process.
- • Conduct monthly query and complaint trend analysis and create action plans to prevent recurring issues.
- • Ensure all customer contact points in the branch, including equipment (PC’s, printers, notes counters, etc.) are of the highest service standard.
- • Through effective banking hall management ensure that customers are directed to the most appropriate service delivery channel to meet their need e.g.
JOB TYPE
- Full-time Job, To submit your application, please follow the link provided below.
- CLICK HERE TO APPLY How to Apply for this Job No separate application link was provided.
- Review the job description for application instructions supplied by the employer.
HOW TO APPLY
Use the application link below to open the official application form.
