Descriptions

SUMMARY

OVERVIEW

Job Description Airline reservations officer Location: Arusha Job purpose To manage flight reservations and provide professional assistance to passengers, ensuring accurate bookings and excellent customer service. Key

RESPONSIBILITIES

- Make and manage flight reservations and bookings.

- Provide information on flight schedules, fares, routes, and availability.

- Issue, reissue, and modify airline tickets.

- Handle cancellations, refunds, and flight changes.

- Assist passengers with travel

REQUIREMENTS

- and booking inquiries.

- Maintain accurate passenger and reservation records.

- Handle customer complaints and resolve reservation-related issues.

- Coordinate with airlines and other travel service providers.

- Ensure compliance with airline policies and reservation procedures.

- Provide professional and timely customer service.

QUALIFICATIONS

- Diploma or Degree in Travel & Tourism, Aviation, Hospitality, or a related field.

- Previous experience in airline reservations.

- Knowledge of Aerocrs system.

- Good communication and customer service skills.

- Good computer skills and attention to detail.

- Ability to work under pressure and meet deadlines.

- Application To apply send your cv to: [email protected] Deadline:30/09/2026 How to Apply for this Job Send your job application to [email protected] .

HOW TO APPLY

Application To apply send your cv to: [email protected] Deadline:30/09/2026 How to Apply for this Job Send your job application to [email protected] .