Descriptions

SUMMARY

OVERVIEW

Job Description Vacancies The Eastern and Southern African Management Institute (ESAMI) is a leading provider of high-quality management training, research, and consultancy services worldwide. With a footprint in 52 countries in Africa and service outreach expanding to New Delhi, UAE, Istanbul, Kuala Lumpur and Singapore, the Institute is re-imagining and redefining the future workforce. ESAMI seeks the services of a suitably qualified person to fill the following internship positions: Client Realtionship Officer Intern, ESAMI Dar es Salaam Office, Tanzania The Client Relationship Officer Intern will provide administrative, programme coordination and client support services to facilitate smooth and efficient operation of ESAMI programmes. The Intern will contribute to effective service delivery, positive client experiences and the maintenance of productive relationships with participants, students, consultants and other stakeholders. Duties and

RESPONSIBILITIES

- 1.

- Client Support and Engagement Serve as the point of contact for programme participants, students and clients by responding to enquiries and providing accurate information about ESAMI programmes and services.

- Manage client registration processes, including processing applications, confirmations, and conducting necessary follow-ups.

- Maintain high levels of client satisfaction by addressing client needs and concerns promptly and professionally.

- Coordinate programme logistics including classes, workshops, and related events.

- Prepare and distribute programme materials including timetables and other relevant documentation.

- Collect, analyze, and respond to participant feedback to support continuous improvement in programme quality and service delivery.

- Conduct regular follow-ups with clients to assess their satisfaction and identify opportunities for upselling or cross-selling.

- Organize and participate in client events, webinars, and other engagement activities.

- 2.

QUALIFICATIONS

- and Experience Bachelor’s degree in business administration, business management, Public Relations, Customer Service, or any other related field.

- Only those with a First Class and Upper Second Class will be considered.

- At least Six months of relevant experience in client services, program coordination, or administrative support.

- Proficiency in Microsoft Office applications and office management systems.

- Competencies and Skills Communication and Interpersonal Skills Attention to detail Problem-solving skills Demonstrated planning, organization and coordination skills Ability to multitask and manage competing priorities Demonstrated professionalism and customer service orientation.

- Ability to work independently and as part of a team.

- Proven experience in customer service.

- How to Apply Interested candidates are invited to submit the following: Current CV or resume.

- A cover letter outlining their interest in the position and how they meet the

QUALIFICATIONS

- .

- A copy of their academic certificates and transcripts.

- Copies of other testimonials Applications be submitted through email: [email protected] .

- Only applications received through the above email will be considered.

- Closing Date: SATURDAY, 25TH SEPTEMBER 2026 How to Apply for this Job Send your job application to [email protected] .

HOW TO APPLY

How to Apply Interested candidates are invited to submit the following: Current CV or resume. A cover letter outlining their interest in the position and how they meet the qualifications. Copies of other testimonials Applications be submitted through email: [email protected] .