Descriptions
SUMMARY
OVERVIEW
Job Description Role Purpose and Key
RESPONSIBILITIES
- Role Purpose Identify, analyse, design, and support intelligent automation and digital-service solutions that improve efficiency, service quality, customer experience, and control effectiveness.
- Manage the automation lifecycle from opportunity assessment and
REQUIREMENTS
- through design, testing, deployment, adoption, monitoring, and continuous improvement.
- Key
RESPONSIBILITIES
- Opportunity assessment and process improvement: Identify automation opportunities, facilitate discovery workshops, assess value, feasibility, complexity, risk, and integration needs, prepare business cases, prioritise the opportunity pipeline, and redesign AS-IS processes into efficient TO-BE processes.
- Business analysis and
REQUIREMENTS
- : Gather and validate business, functional, technical, security, and compliance
REQUIREMENTS
- ; produce requirement specifications, user stories, use cases, process maps, acceptance criteria, business rules, exceptions, dependencies, and approved backlogs.
- Solution design and delivery: Translate
REQUIREMENTS
- into secure, scalable, reusable, and maintainable automation designs; collaborate with architects and developers on workflows, APIs, integrations, data flows, controls, exception handling, logging, monitoring, and recovery.
- RPA and digital services: Support the design, development, deployment, scheduling, monitoring, maintenance, and improvement of RPA, Social Connect, HR Services, chatbot, and employee or customer self-service solutions.
- User experience and chatbots: Define customer journeys, conversation intents, workflows, responses, escalation paths, screen flows, and interface
REQUIREMENTS
- ; promote usability, accessibility, mobile responsiveness, and consistent digital interactions.
- Testing and release: Develop test scenarios, coordinate system, integration, regression, exception, and user-acceptance testing, manage defects, secure business approval, and support release readiness, deployment, rollback, and post-implementation reviews.
- Citizen development: Support the nomination, training, mentoring, assessment, governance, and ongoing enablement of citizen developers, including guided builds, peer reviews, and reusable components.
- Agile coordination and stakeholder management: Participate in Agile ceremonies, maintain actionable work items, track delivery, risks, blockers, decisions, and dependencies, and coordinate business, technical, operational, and partner teams.
- Governance and documentation: Ensure compliance with security, privacy, access, audit, and change controls; maintain approved
REQUIREMENTS
- , process and solution designs, test evidence, releases, runbooks, risk records, and
BENEFITS
- reports in authorised repositories.
- Performance and continuous improvement: Monitor availability, utilisation, volumes, exceptions, incidents, service quality, and realised
BENEFITS
- ; investigate recurring failures and maintain an improvement backlog.
- Qualification, Competencies, Knowledge and Experience Bachelor’s degree in Information Technology, Computer Science, Business Analysis, Engineering, Information Systems, or a related discipline.
- Experience in business analysis, process automation, digital transformation, or systems delivery, including
REQUIREMENTS
- gathering and end-to-end process documentation.
- Working knowledge of RPA platforms, workflow automation, APIs, system integration, Agile delivery, [...]
HOW TO APPLY
Use the application link below to open the official application form.
