Descriptions

SUMMARY

OVERVIEW

Job Description Call center agents – 04 positions Job description Handling Inbound and Outbound Calls: Managing customer inquiries, resolving issues, and providing information about products or services. Customer Support: Assisting customers with their concerns, troubleshooting problems, and ensuring customer satisfaction. Data Entry and Documentation: Recording accurate information into databases and maintaining detailed records of interactions. Follow-Up: Following up on customer inquiries not immediately resolved and ensuring timely resolution. Adherence to Procedures: Following company scripts and protocols for consistent service delivery.

QUALIFICATIONS

- Bachelor’s Degree in related field.

- Experience working in a call center or customer-support role.

- Strong active-listening and verbal-communication skills.

- Proficiency in problem-solving.

- Ability to multitask and manage time effectively.

- Fluency in both English and Kiswahili (spoken and written).

- How to apply Send your CV through: [email protected] Deadline: 17th, September 2026 www.onfonmicrofinance.co.tz How to Apply for this Job No separate application link was provided.

- Review the job description for application instructions supplied by the employer.

HOW TO APPLY

How to apply Send your CV through: [email protected] Deadline: 17th, September 2026 www.onfonmicrofinance.co.tz How to Apply for this Job No separate application link was provided.