Descriptions
SUMMARY
OVERVIEW
Job Description Mixx is hiring Customer Journey and Experience Officer. Qualification Bachelor’s degree is required, preferred in Business Administration Experience Minimum of 2 years’ relevant experience with good knowledge of the mobile money industry, customer care, and customer relationship management. Location Dar Es Salaam Core
RESPONSIBILITIES
- Ensure new user journeys align with organizational standards.
- Review and optimize customer journey to improve usability and adoption.
- Develop and maintain customer journey maps across all channels.
- Identify pain points and recommend customer experience improvements.
- Partner with the CEX team to design customer-focused journey strategies.
- Apply service design principles to enhance customer interactions.
- Collaborate with business units to ensure a consistent customer experience.
- Leverage customer insights to drive process and service improvements.
- Conduct customer research to understand behaviors, needs, and expectations.
- Analyze journey performance using CRM, analytics, and customer feedback data.
JOB TYPE
- Full-time Job, To submit your application, please follow the link provided below.
- CLICK HERE TO APPLY How to Apply for this Job No separate application link was provided.
- Review the job description for application instructions supplied by the employer.
HOW TO APPLY
Use the application link below to open the official application form.
