Descriptions
SUMMARY
OVERVIEW
Job Description Strategic Leadership & Business Growth (20%) Develop and execute the Agency Banking strategy in alignment with the Bank’s business, digital transformation, and financial inclusion objectives. Lead the expansion of the Agency Banking network to support customer acquisition, market penetration, and revenue growth. Drive business performance through increased transaction volumes, active agents, customer adoption, and channel profitability. Identify emerging market opportunities and develop innovative solutions to enhance channel competitiveness and growth. Develop and implement annual business plans, budgets, targets, and growth initiatives for the Agency Banking business. Agent Network Growth & Management (30%) Lead the recruitment, onboarding, accreditation, and management of Super Agents and Retail Agents across Tanzania. Establish a scalable, high-performing, and sustainable nationwide agency network. Develop agent segmentation, performance management, retention, and incentive frameworks. Build strategic relationships with key agents and ecosystem partners to enhance network growth and service reach. Ensure optimal geographic distribution and coverage of agents in [...]
REQUIREMENTS
- , KYC standards, and internal policies.
- Lead the identification, assessment, and mitigation of operational, fraud, liquidity, reputational, and compliance risks within the agent network.
- Oversee internal audits, regulatory reviews, compliance assessments, and implementation of corrective actions.
- Ensure effective control mechanisms are in place to safeguard the Bank, customers, and agents.
- Operations & Service Delivery (10%) Oversee agency banking operations to ensure efficiency, reliability, and service excellence.
- Monitor agent liquidity levels, transaction volumes, service quality, and operational performance.
- Drive continuous improvement of operational processes, systems, and service delivery standards.
- Ensure timely resolution of agent operational issues and escalation of critical incidents.
- Collaborate with Operations and Technology teams to improve channel reliability and customer experience.
- Training & Capacity Building (5%) Develop and implement agent training and certification programs.
REQUIREMENTS
- Academic & Professional Particulars Detail Specific Field or Qualification Need Type[1] Education Bachelor’s Degree Bachelor in Banking/Finance/ Business Administration/ Economic/ Marketing or equivalent RQ Professional
QUALIFICATIONS
- Business field AA Master’s Degree Business Administration AA Experience Total Minimum No of Years Experience Required 8 [1] Need Types are : RQ = Required, AA = Added Advantage Apply Now Job Info Job Identification 6490 Job Category Management Posting Date 08/24/2026, 08:21 PM Apply Before 09/07/2026, 08:00 PM Degree Level Bachelor’s Degree Job Schedule Full time Locations Tanzania, United Republic of How to Apply:
JOB TYPE
- Full-time Job, To submit your application, please follow the link provided below.
- CLICK HERE TO APPLY How to Apply for this Job No separate application link was provided.
- Review the job description for application instructions supplied by the employer.
HOW TO APPLY
Use the application link below to open the official application form.
