Descriptions
SUMMARY
OVERVIEW
Job Description Mixx is hiring NOC Engineer – (5 positions)
REQUIREMENTS
- Technical degree or equivalent in IT, Networks, Telecoms, or Computer Science; strong practical experience considered in lieu 0-3 years of experience in IT Operations, NOC, DevOps Support, or Systems Monitoring, with hands-on experience in monitoring platforms and ITSM/ticketing tools (e.g., Grafana, Zabbix, ServiceNow, JIRA, or equivalent).
- Dar Es Salaam Core
RESPONSIBILITIES
- Continuously monitor GSOC platforms and dashboards (Grafana, ServiceNow, and related tools) to ensure service availability, performance, and operational stability.
- Track service health indicators, performance baselines, trends, and threshold breaches across all countries within the hub’s monitoring perimeter.
- Identify, investigate, and escalate anomalies, service degradations, and incidents affecting applications, infrastructure, or network services.
- Interpret monitoring alerts and Prometheus metrics to assess service impacts and determine whether performance levels are within acceptable thresholds.
- Create, categorize, prioritize, and assign incident tickets in ServiceNow in accordance with established incident management procedures.
- Maintain accurate and timely ticket updates throughout the incident lifecycle, documenting actions taken, investigation findings, and escalation activities.
- Apply the correct incident classification and root cause categories to ensure quality reporting, trend analysis, and service improvement initiatives.
- Utilize Kibana and other log analysis tools to search, filter, and review logs for troubleshooting and incident investigation purposes.
- Operate as the designated shift operator when required, managing incidents within assigned authority levels and adhering to defined escalation protocols.
- Coordinate and escalate major or concurrent incidents to Senior Operators and relevant support teams to ensure timely resolution.
JOB TYPE
- Full-time Job, To submit your application, please follow the link provided below.
- CLICK HERE TO APPLY How to Apply for this Job No separate application link was provided.
- Review the job description for application instructions supplied by the employer.
HOW TO APPLY
Use the application link below to open the official application form.
