Descriptions
SUMMARY
OVERVIEW
Job Description Mixx is hiring Hub Team Lead
REQUIREMENTS
- Master’s degree or engineering school in computer science, telecommunications, information systems, or a related field 8-12 years of experience in NOC, IT Operations, Telecom, or Fintech, with leadership experience in incident management, operations, and KPI governance.
- Dar Es Salaam Core
RESPONSIBILITIES
- Lead and govern 24/7 operations across Alpha, Bravo, and Charlie shifts, ensuring compliance with shift management and handover processes.
- Ensure accurate shift handovers, roster management, leave coverage, and operational readiness across the hub.
- Act as the primary escalation point for major incidents, owning P1 incident management, resolution coordination, and stakeholder escalation.
- Enforce incident response protocols and coordinate cross-hub support during high-severity or multiple concurrent incidents.
- Oversee operational KPI reporting, including Platform Availability, Transaction Success Rate, MTTD, TTR, MTTR, and Detection Quality Ratio.
- Monitor incident trends and on-call activation metrics, escalating operational capacity concerns when required.
- Manage GSOC monitoring tools, platform configurations, and adherence to operational processes and governance standards.
- Drive cross-hub operational alignment, process compliance, and continuous improvement initiatives.
- Escalate process deviations, operational risks, and unresolved issues to GSOC leadership within agreed timelines.
- Lead and manage the performance of Senior Operators and NOC Operators, ensuring high operational standards.
REQUIREMENTS
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- Support career development and succession planning, maintaining progression pathways from NOC Operator to Senior Operator and Hub Team Lead roles.
- Core competencies Strong knowledge of ITIL incident, problem, and change management.
- Proficient in ServiceNow ticketing, workflows, and reporting.
- Experience with Grafana and Prometheus monitoring and alerting.
- Skilled in Kibana log analysis and troubleshooting.
- Understanding of mobile money, USSD, and transaction flows.
- Familiarity with network and application monitoring.
- Experience in KPI reporting and dashboard management.
- At Mixx, we believe that diversity is a source of strength.
JOB TYPE
- Full-time Job, To submit your application, please follow the link provided below.
- CLICK HERE TO APPLY How to Apply for this Job No separate application link was provided.
- Review the job description for application instructions supplied by the employer.
HOW TO APPLY
Use the application link below to open the official application form.
