Descriptions
SUMMARY
OVERVIEW
Job Description Mixx is hiring Senior NOC Engineer – (2 positions)
REQUIREMENTS
- Master’s degree or engineering school in Computer Science, Networks & Telecommunications, Information Systems, or a related field 4-8 years of experience in NOC, L2 Support, or DevOps, with hands-on monitoring tools experience, incident ownership, and shift leadership in a high-availability environment.
- Dar Es Salaam Core
RESPONSIBILITIES
- Lead and oversee assigned shifts (Alpha, Bravo, and Charlie), ensuring operational effectiveness, team performance, and quality service delivery.
- Review and approve shift handovers, ensuring all open incidents, active alerts, and operational activities are accurately transferred between shifts.
- Maintain on-call readiness during designated shifts and provide incident leadership during major or concurrent service disruptions.
- Coordinate incident communications, escalation notifications, supplier engagement, and stakeholder updates in line with operational procedures.
- Own and manage escalated incidents, conducting detailed investigations and troubleshooting before further escalation to higher support levels.
- Perform advanced analysis using Kibana, Grafana, and related monitoring tools to identify root causes, service anomalies, performance trends, and potential risks.
- Translate technical issues into business impact assessments and provide clear operational updates to management and stakeholders.
- Manage supplier escalations, ensuring timely resolution, effective tracking, and post-incident follow-up activities.
- Proactively monitor services, validate alert effectiveness, and recommend improvements to monitoring thresholds, detection quality, and observability capabilities.
- Support continuous improvement initiatives by identifying monitoring gaps, contributing to supervision architecture, and enhancing operational processes.
JOB TYPE
- Full-time Job, To submit your application, please follow the link provided below.
- CLICK HERE TO APPLY How to Apply for this Job No separate application link was provided.
- Review the job description for application instructions supplied by the employer.
HOW TO APPLY
Use the application link below to open the official application form.
