Descriptions
SUMMARY
OVERVIEW
- To provide powerful branch and its agency leadership, team development, excellent customer experience, deliver exceptional branch business growth & profitability.
KEY RESPONSIBILITIES
- Financial & Business Growth – 60%
- Formulate and implement strategic initiatives to increase new business and expand share of wallet from existing clients.
- Monitor branch performance, maintain accurate records, and report to the Regional Branch Manager and relevant Business Heads.
- Manage portfolio risks in line with the bank’s appetite and collaborate with functions such as Asset Finance, Commercial Banking, Consumer Banking, Direct Sales, Bancassurance, and Securities to maximize cross-selling.
- Oversee borrowing and non-borrowing accounts to enhance loyalty, mitigate losses, and drive growth.
- Conduct product reviews and development based on market feedback, build competencies for competitive advantage, and perform market intelligence to identify trends, regulatory changes, and opportunities.
- Prepare and review the branch’s annual strategy and geographic strengths.
- Internal Controls & Risk Management – 10%
- Ensure adherence to branch controls, security, processes, and BCP/disaster recovery protocols.
- Comply with NCBA policies, KYC, AML, and operational risk requirements.
- Maintain timely and accurate reports, manage cheque referrals, collect all due fees, and exercise strict cost control over staff, catering, overtime, maintenance, stationery, and sundry losses.
- Aim for satisfactory audit ratings by closing exceptions promptly, conducting supervisory checks, and fulfilling custodian duties in line with procedures.
- Customer Experience – 10%
- Deliver excellent customer service and meet business targets through strict TAT adherence and high service standards.
- Coordinate feedback initiatives, address complaints promptly, and ensure internal customer satisfaction aligned with NCBA values.
- Maintain high standards of branch appearance, ensure uptime of CDMs, ATMs, and channels, and engage customers during personal needs to build loyalty.
- Brand, Product & Business Proposition – 10%
- Provide direction to branch staff on business objectives and market priorities based on analysis of local trends and competitor offerings.
- Ensure merchandising materials meet guidelines, brief staff on promotions, and track sales performance.
- Build relationships with key clients and influencers, support product specialists in marketing to local businesses, and represent the bank in marketing, CSR, and community events.
- Coordinate branding and signage with Marketing and Communications.
- Learning, Growth & People Management – 10%
- Develop a high-performing, motivated team with a positive work environment.
- Set performance objectives, conduct appraisals, and provide regular feedback.
- Offer leadership, training, and guidance, ensuring effective resource planning and succession through leave programs and in-house training.
- Address performance, disciplinary, and grievance matters promptly. Ensure required learning hours are met through e-learning and internal programs.
REQUIREMENTS
- Academic: Bachelor’s degree in a business related field – Upper second or GPA 3.0. Master’s Degree will be an added advantage.
- Professional: AKIB or CPA (K), CSAPs.
- Proficiency in computer use including MS Office tools and banking systems
- Desired work experience: Minimum 8 years’ working experience in [...]
HOW TO APPLY
Use the application link below to open the official application form.
