Descriptions
SUMMARY
OVERVIEW
- The role is responsible for ensuring the integrity, availability, and effective utilization of business data.
- Proactively identifying performance gaps, monitoring Employee Self Service (ESS) productivity and recommending actionable interventions that enhance business performance.
KEY RESPONSIBILITIES
- Lead the development, enhancement, and management of the Personal Banking Management Information Systems (MIS) framework to provide timely, accurate and actionable Management Information.
- Serve as the departmental custodian of MIS, ensuring data integrity, consistency, and accuracy across all Personal Banking business units.
- Manage end-to-end monitoring of the ESS platform, tracking application volumes, turnaround times, conversion rates, user productivity, system utilization, and operational bottlenecks.
- Analyze ESS performance trends and recommend initiatives to improve customer experience, operational efficiency, sales productivity, and portfolio growth.
- Develop interactive dashboards and performance scorecards for Head of Personal Banking, Senior Managers, Relationship Managers and other stakeholders.
- Produce business performance reports
- Conduct advanced business analytics to identify growth opportunities, emerging risks, business trends, and revenue optimization opportunities.
- Monitor customer retention, portfolio migration, product utilization, and customer behavior to recommend proactive retention and growth strategies
- Develop predictive analysis and performance models to support business planning, campaign effectiveness, and sales forecasting.
- Support strategic planning by providing business intelligence, market insights, portfolio analysis and forecasting to support departmental decision making.
- Collaborate with business stakeholders to improve ESS performance and overall business delivery.
- Monitor productivity of Relationship Managers, DSS, Mortgage teams, Parastatal teams, and other sales channels through performance dashboards and KPI tracking.
- Conduct root cause analysis on underperforming products, regions, branches, or schemes and recommend business improvement initiatives.
- Provide analytical support during product launches, campaigns, business reviews, and strategic projects
- Ensure compliance with internal policies, regulatory requirements and data governance standards in the management and dissemination of business information.
REQUIREMENTS
- Advanced analytical and problem-solving skills.
- Strong understanding of Personal Banking products
- Strong understanding of Employee Self Service (ESS) processes and loan origination workflows.
- Advanced proficiency in Microsoft Excel including Power Query, Pivot Tables, and advanced formulas.
- Strong experience using Power BI, Tableau, or other business intelligence platforms.
- Experience working with SQL or other data extraction tools
- Strong presentation and storytelling with data skills.
- Excellent stakeholder management and cross-functional collaboration.
- Ability to translate complex data into actionable business recommendations.
- Strong commercial awareness and understanding of Retail Banking performance drivers.
- High attention to detail and commitment to data accuracy.
BENEFITS
- NMB Bank Plc is an Equal Opportunity Employer.
- We are committed to creating a diverse environment and achieving a gender balanced workforce.
- Female candidates and people living with disabilities are strongly encouraged to apply for this [...]
HOW TO APPLY
Use the application link below to open the official application form.
