Descriptions
SUMMARY
OVERVIEW
- The main purpose of this job is to drive Loan and Advances, Deposit and alternative product growth at branch.
- This entails managing of all Sales Activities, Supporting, monitoring and training of Branch Sales Officers in all the respective branches.
KEY RESPONSIBILITIES
- Business Soliciting – Acquisition/Recruitment
- Customer acquisition /recruitment
- Visit existing customer frequently
- Ensure all the customer acquisition point are working perfectly all the time
- To enhance customer experience
- Identify areas / sector relevant for business growth in their locality
- Identification, soliciting, KYC and risks review of potential customers and approach them to open account
- Work with Business Development Partner to initiate development of relevant products to the particular locality
- Consistently give feedback to Head of Customer Network on the performance of different products and services at respective branches
- Engage with Corporate and Institutional Banking (CIB) and Business Banking (BB) departments to understand retail opportunities from their clients (One Bank Concept)
- Address the customer queries in relation to business matters.
- Deposit Mobilization
- Proactively understanding the business dynamics in the locality and take advantage to grow deposit.
- Supervise all the deposit mobilization campaign in branches
- Proactively and continuously solicit deposits from all clients of the Bank to meet Bank’s deposit targets
- Proactive following of activities identified on the branch activity calendar
- Cross selling
- Cross sale of all bank products – Mobile phone Banking, Internet Banking, Agent Banking products, Insurance Products, all Deposit Products, Loan products FX, Transfer, etc.
- Collection of market intelligence information local competition, products and levels of service
- Relationship Management
- Drive customer engagement activities in branches
- Going out to interact with Bank’s clients/potential clients in order to win their confidence and create customer loyalty
- Identifying potential clients and strategizing to add them to the list of NBC customers through informative meetings and product discussions
- Developing, building and maintaining long term relationships with all segmented customers by listening to them, problem sharing and joint solution finding
- Manage customer business contacts, participate in corporate customer social occasion and manage all aspects of interactions, the bank has with its customers.
- Maintenance of business acquired to ensure customer activeness and reduce churn
- Reports, Monitoring & Turnaround
- Maintain database of High net worth customers in the branch.
- Monitoring of branch business growth through KPI
- Loan turnaround time for loans and recovery support
- Responsible for PAR and NPL of the Branch retail loans
- Providing inputs and reports to Stressed Asset Management Units and facilitate recovery efforts at the Branch level
- Coaching and Mentoring
- Coach and mentor the branch Sales team on regular basis
- Monitor and report performance as per agreed KPIs
- Other duties
- Participate in branch budgeting of all Sales related activities
- Carried out other duties as assigned by the Branch Manager.
- Prepare various reports and business proposals for management approval
REQUIREMENTS
- Bachelor Degree in Business Administration
- 3 years banking experience
- Broad knowledge of [...]
HOW TO APPLY
Use the application link below to open the official application form.
