Descriptions
SUMMARY
OVERVIEW
- Responsible for growing the Mortgage financing portfolio and ensure that the product is well positioned in the Market.
- Manage the end-to-end relationship with key stakeholders.
- Provide mortgage training and coaching to sales force.
- Design sales strategies and ensure smooth execution for the growth of Portfolio across the network.
KEY RESPONSIBILITIES
- Actively engage in sales of Mortgage and embed mortgage sales culture across the network.
- Appraise Mortgage credit applications above the Relationship Officer’s limit from branches and provide recommendations for decision making.
- Take a leading role in driving growth of the Mortgage business, through networking and promoting the business among branch sales teams and branch managers.
- Actively build the capacity of the branch sales teams through on-going training, coaching and support to ensure quality credit applications and business growth.
- Monitor and review Mortgage performance to ensure branches’ targets are met.
- Review with branch sales team client feedback, market intelligence, workshops/focus group reports and review product design and performance to establish if change, redesign or re-launch is appropriate.
- Ensure that customer satisfaction for the Mortgage loan is achieved by providing accurate advice for selling in line with customers’ expectations.
- Be an effective change agent and role model for Relationship Managers and Branch network.
- Establish, strengthen and manage Relationship with all the key stakeholders in the Mortgage Financing i.e. Real Estate developers as well as at individual Official level.
- Ensure high level of integrity through compliance, understanding of the loan book, credit policy, and the procedures by Relationship Managers.
- Stay updated with policies, procedures and market trends pertaining to all bank products and services and be able to adapt to change based on technological advancements and customer sophistication.
REQUIREMENTS
- Bachelor’s degree in business related studies
- At least 4 years’ experience in banking operations, out of which 3 should be in Relationship Management and/or Portfolio Management.
- Computer literacy i.e. MS applications (Excel, Vision, Word, Publisher).
- Adaptability, building positive working relationships, coaching, continuous learning, contributing to team success, customer focus, Innovation, planning & organizing, work standards.
- Knowledge of the latest market trends
- Understanding of mortgage regulations
- Excellent communication and listening skills.
- Confidence and presentation skills.
- Problem solving skills.
- Understanding and interest in financial/banking products and markets.
- Ability to explain and handle complex information clearly and simply.
- Sales and negotiation skills
- Credit and analytics skills.
- Relationship management skills.
BENEFITS
- NMB Bank Plc is an Equal Opportunity Employer.
- We are committed to creating a diverse environment and achieving a gender balanced workforce.
- Female candidates and people living with disabilities are strongly encouraged to apply for this position.
- NMB Bank Plc does not charge any fee in connection with the application or recruitment process.
DEADLINE
- Job closing date: 18-Aug-2026
JOB TYPE
- Full-time
HOW TO APPLY
Use the application link below to open the official application form.
