Descriptions

SUMMARY

OVERVIEW

- The Assistant Operations Manager will support and assist the Operations Manager in planning, coordinating, and executing day-to-day operational activities.

- The role is responsible for ensuring the smooth functioning of Customer Care, Engineering, and Supply Chain operations.

- The position will help improve operational efficiency, enhance customer satisfaction, and provide accurate data insights to management.

- The Assistant Operations Manager will also support the achievement of sales and operational targets while minimizing operational risks and costs.

KEY RESPONSIBILITIES

- Managerial responsibilities

- Implement the company’s vision, mission, values, and operational policies at the team level and serve as a role model for team members.

- Support the Operations Manager in aligning operational activities with the organization’s strategies and goals.

- Supervise Customer Care through the Business Process Outsourcing provider, Supply Chain, Engineering, and PayGo reporting teams to ensure maximum output and compliance with operational standards.

- Compile and share daily, weekly, and monthly reports with the Operations Manager as required.

- Participate in decision-making processes concerning operational matters and ensure timely follow-up and execution.

- Plan for foreseeable operational challenges and promptly escalate issues to the Operations Manager or relevant departments.

- Conduct performance evaluations, provide feedback, and ensure that all subordinates clearly understand their scope of work and responsibilities.

- Identify human resource gaps and communicate them to the Operations Manager and Corporate team for action.

- Collaborate with other departments to ensure seamless operations across the organization.

- Functional responsibilities

- Customer Care management (BPO)

- Supervise and support the Customer Care team to ensure quality handling of customer inquiries, complaints, and support needs.

- Monitor customer service performance indicators and propose improvements where necessary.

- Coordinate with Zonal Leaders and regional teams to maintain consistent customer support service standards.

- Conduct customer satisfaction checks, research calls, and routine agent follow-ups.

- Supply Chain management and Engineering

- Ensure proper coordination between the Supply Chain and Engineering teams to guarantee the availability of serialized and non-serialized items required for installations.

- Follow up on equipment stock levels, stock movements, and system updates in coordination with the Supply Chain Leader.

- Support the execution of accurate half-year stock-taking activities.

- Monitor repair processes, spare-parts availability, and turnaround times to prevent negative effects on sales targets or operations.

- Ensure proper documentation and adherence to inventory and hardware management protocols.

- Cross-functional coordination

- Work closely with Zonal Leaders to monitor field activities, provide operational feedback, and ensure task execution.

- Follow up on operational incidents, document findings, and implement preventive countermeasures.

- Ensure smooth information flow and communication between departments to improve overall operational efficiency.

REQUIREMENTS

- Academic and professional qualifications

- A degree in Marketing, Business Administration, or an equivalent field.

- Work experience

- At least two to three [...]

HOW TO APPLY

Interested candidates should submit the following: Cover letter Applications should be sent by email to [email protected] Use the instructions inside the job description to apply.