Descriptions

SUMMARY

OVERVIEW

- We are looking for a highly driven and results-oriented Portfolio Monitoring Officer to join our team.

- This role requires strong analytical skills, persistence, and the ability to manage high-volume client follow-ups to ensure timely loan repayments.

KEY RESPONSIBILITIES

- Analyze loan repayment data to quickly identify defaulters

- Conduct daily phone follow-ups to recover outstanding payments

- Make 300+ calls per day to clients

- Engage clients professionally while maintaining a firm and persistent approach

- Coordinate with field staff to improve recovery performance

- Track and report on missed or delayed repayments

REQUIREMENTS

- Advanced proficiency in Microsoft Excel (non-negotiable)

- Strong skills in data analysis and tracking

- Comfortable handling high-volume outbound calls

- Excellent negotiation and follow-up skills

- Target-driven, resilient, and able to work under pressure

- Demonstrated leadership abilities

BENEFITS

- Monthly basic allowance

- High commission based on performance

DEADLINE

- Not specified

JOB TYPE

- Full-time

HOW TO APPLY

CV and cover letter Send your CV and cover letter to [email protected] Use the instructions inside the job description to apply.