Descriptions
SUMMARY
OVERVIEW
- Empowering Africa`s tomorrow, together...one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
KEY RESPONSIBILITIES
- Dispense and receive cash and related instruments.
- Provide customer service to walk-in branch customers.
- Cash counter service:
- Cashing of cheques and withdrawals.
- Supervising other tellers at the counter
- Process both cash and cheque deposits/credits
- Purchase and sale of foreign currencies
- Answer general customer enquiries at cash counter
- Balance cash in own till and assist other tellers for balancing in case of need
- Groom vouchers for onward processing at the central processing unit or back-office
- cross-selling of bank products and services
- Provide referral services to the customers on bank products
- Undertake Customer Service Advisor & enquiries duties as required in order to provide excellent customer service at the counter as a backup only.
- On occasion, own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
- Back up ATM card printing.
- Cash management – strong room custodianship:
- Cash sorting and repatriation.
- Monitor cash levels held in the strong room throughout the day to ensure that both elements are within limits.
- Order branch cash from the cash provider or central bank in accordance with limits set by the country head office.
- Immediately escalate all cash issues directly to the Branch Operation Team Leader / Branch Operation Manager in accordance with current procedures.
- Ensure cash is packaged correctly by front-line Customer Service Advisors.
- Recommend re-order levels of cash to the Head custodian as per demand.
- Ensure All tellers and vault balance before branch is closed (Branch Cash Reconciliation)
- Basically, work as co custodian
- Manage Tellers and Vault interaction.
- Cash management –ATM’s:
- Restock the ATM cash supply.
- Sort cash for the ATM to ensure that it is clean cash e.g. straightening the notes etc. Repatriate any unusable cash to the cash supplier.
- Call the external maintenance company for mechanical failure and administration with minimum disruption to ATM uptime.
- Reconcile ATM cash daily. Independently per ATM
- Responsible for ATM uptime and repairing small faults before reporting to the ATM maintenance company. Also reports faults to the ATM manager on the day they occur.
- Visit all ATMs within the area on each non-working day to check whether the ATM is still operational and adequately stocked.
- Immediately escalate all required ATM issues directly to the Branch Operations Manager or Operations Team Leader
- Colleague:
- Provide cover for Branch custodian
- Provide honest, direct, and constructive feedback to other
- Share knowledge experience and best practice with team members.
REQUIREMENTS
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards
- Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
- Understanding of own role in the end-to-end processes in which you play a part, including [...]
HOW TO APPLY
Use the application link below to open the official application form.
