Descriptions
Summary
**Customer Experience Specialist at Vodacom**
**Overview**
- Responsible for converting "As Is" experiences into better "To Be" experiences
- Ensures the company acts and deploys appropriate actions to improve customer experience and loyalty
- Takes accountability for designing and measuring customer experience across assigned touch points/channels
**Key Responsibilities**
- Gain understanding of customer requirements through review of As-Is Experiences and quantitative/qualitative insights
- Proactive participation in the Go To Market (GTM) process
- Design and implement improved To-Be experiences
- Develop experience KPI measurements and toolkits for frontline support
- Build effective professional relationships with business partners
- Manage expectations and priorities while maintaining delivery commitments
**Requirements**
- Bachelor Degree in Business Administration or related field
- 2 years of experience in Customer Experience, Business Analysis, or Programme Management
- Matric + additional relevant programs/certificates is advantageous
- Strong Analytical skills
- Process-Oriented
- Commercially astute
- Stakeholder management
**Benefits**
- Not specified
**Deadline**
- Not specified
**Job Type**
- Full-time
How to apply
Use the application link below to open the official application form.
