Descriptions
Summary
**Relationship Officer SME Karatu Branch NBC**
**Overview**
- NBC is the oldest serving bank in Tanzania with over five decades of experience.
- The bank offers a range of retail, business, corporate and investment banking, wealth management products and services.
**Key Responsibilities**
- Acquire and manage relationships with Small and Medium Business customers through pro-active and consultative approach in line with NBC policies and procedures.
- Utilize customer focus approach to provide holistic financial solutions to basic and complex financial needs by understanding customers’ business process cycle.
- Provide differentiated customer experience that support NBC value proposition by maintaining regular contacts with customers to ensure overall satisfaction.
- Manage the quality of assets and liabilities in the portfolio through pro-active monitoring of customers’ transactions trends and movement.
**Requirements**
- Key Accountabilities:
- Sales and Relationship Management: 40%
- Maximize client profitability within agreed targets (Assets, Liabilities, interest and noninterest revenue) by identifying, building, and deepening of relationships to gain incremental wallet share of the Small and Medium Business clients.
- Provide value added engagement, regular face to face meetings, consistent communication with clients.
- Create and maintain a pipeline of business opportunities and proactively master referrals to grow asset and liabilities portfolio.
- Customer Service: 20%
- Proactively and professionally manage client experience by providing appropriate answers regarding products and services.
- Promptly respond to customer complaints and constantly provide regular feedback on unresolved issues.
- Compliance and Risk Management: 20%
- Build awareness and comply with KYC, AML, and Financial Sanctions and Prohibitions of Business Activity policies.
- Review the portfolio on a monthly basis and ensure that all documentation required (KYC, AML and Sanctions) are up to date.
- Team and Networking: 10%
- Attend daily Branch meetings and knowledge sharing meetings.
**Benefits**
- Not specified in the provided text.
**Deadline**
- Not specified in the provided text.
**Job Type**
- Full-time.
How to apply
Use the application link below to open the official application form.
