Descriptions

Summary

**Reservation Manager at Waterfront Staycation Zanzibar**

**Overview**
• Manage all hotel reservation processes and daily booking activities.
• Oversee reservation activities to ensure maximum room occupancy, revenue optimization, and excellent guest service.

**Key Responsibilities**
• Manage all hotel reservation processes and daily booking activities.
• Ensure accurate room allocation and availability management.
• Monitor occupancy levels and update rates according to management instructions.
• Handle group bookings, corporate reservations, and VIP guests.
• Ensure all reservations are entered correctly into the system.
• Maximize room revenue through proper room selling techniques.
• Monitor booking trends and prepare occupancy forecasts.
• Coordinate with the sales and marketing team on promotions and special offers.
• Reduce booking errors, cancellations, and no-show losses.
• Ensure timely responses to guest inquiries through phone, email, and online platforms.
• Resolve reservation-related complaints professionally.
• Maintain high standards of customer service and communication.
• Supervise and train reservation staff.
• Prepare duty schedules and monitor team performance.
• Ensure staff follow company policies and reservation procedures.
• Prepare daily, weekly, and monthly reservation reports.
• Monitor OTA (Online Travel Agency) platforms and booking channels.
• Maintain proper reservation records and documentation.
• Coordinate with Front Office and Housekeeping regarding arrivals and room status.

**Requirements**
• Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 3–5 years of experience in hotel reservations or front office operations.
• At least 1–2 years of experience in a supervisory or managerial role is preferred.
• Experience with hotel PMS systems such as Opera, IDS, or similar reservation software.
• Strong communication and customer service skills.
• Knowledge of OTA platforms and hotel booking systems.
• Revenue management and upselling skills.
• Leadership and team supervision abilities.
• Strong organizational and reporting skills.
• Attention to detail and problem-solving ability.
• Proficiency in Microsoft Office and reservation software.

**Benefits**
No information provided.

**Deadline**
No information provided.

**Job Type**
Full-time.

How to apply

See the source page for how to apply.