Descriptions
Summary
Contact & Digital Channels Engineer at Vodacom
**Overview**
• Design and operate robust systems for continuous availability and operational reliability
• Drive internal development through scalable platforms, optimized processes, and continuous capability improvement related to Contact center and Digital Care
• Support seamless delivery of projects on Contact center and digital channels systems space
**Key Responsibilities**
• Champion the design, development, and continuous improvement of IVR-based self-care journeys
• Ensure high availability of contact center systems through proactive monitoring and rapid incident resolution
• Enable the transition into internally driven development with a focus on IVR and chatbot orchestration
• Provide technical stewardship for the call center as a service (CCaaS) operating model
• Manage systems problems, incidents, and service requests
• Assist in acquiring and maintaining technology infrastructure for Customer Experience Systems
• Manage systems/applications changes and projects
• Ensure compliance with cyber security policies, procedures, and processes related to contact and digital channels systems
**Requirements**
• B.Sc. in Computer Science/Computer Engineering or Electronics and Communication science IT Systems administration
• Minimum of 3 years` experience in the telecommunication/IT environment with strong knowledge on contact center, chatbot, and social media solutions
• Working experience in Artificial Intelligence, NLP technologies, Automations, and cognitive machine learning
• Proficiency in programming languages such as Java, Python, C#, JavaScript
• Experience in web technologies such as RESTful APIs, JSON, HTTP/S
• Knowledge on Backend Frameworks like Spring Boot, .NET, Node.js and Version Control like GitHub, GitLab, Bitbucket
• Working knowledge on RDBMS Databases – MS SQL Server, MySQL, Oracle, Maria
• Working knowledge on Windows Server 2012 and above, Red hat UNIX/Linux Operating Systems, F5 Load balancers
• Prior experience in contact centers and social media channels is an added advantage
**Benefits**
Not specified
**Deadline**
Not specified
**Job Type**
Full-time
How to apply
Use the application link below to open the official application form.
