Descriptions
Summary
**Senior Manager; Groups and Digital Loans at NMB Bank**
**Overview**
- Lead the strategy, growth, and performance of group accounts and digital lending products across the retail banking ecosystem.
- Own the end-to-end lifecycle of group accounts and micro loans.
**Key Responsibilities**
- Develop and execute the strategy, roadmap, and annual business plan for groups and digital loans in line with objectives.
- Design and enhance group account and digital micro loan products.
- Drive growth in customer acquisition, activation, repeat usage, portfolio penetration, and retention across targeted customer segments.
- Define and refine pricing, eligibility rules, repayment structures, and customer journeys to balance customer value, accessibility, and portfolio profitability.
- Develop and optimize scorecards, segmentation models, decisioning logic, and line management strategies using customer, transaction, and behavioral data.
- Lead initiatives to improve responsible lending, affordability assessment, customer education, financial wellness outcomes, and fair treatment of customers.
- Monitor product and portfolio performance using commercial, risk, and operational KPIs, and take timely corrective action to improve growth, quality, and profitability.
- Drive collections and recoveries strategies in collaboration with internal and external partners to contain delinquency, minimize write-offs, and improve cash recoveries.
- Prepare business cases, forecasts, management reports, and portfolio reviews with actionable recommendations for senior leadership.
- Ensure compliance with internal policies, credit risk standards, regulatory requirements, and audit expectations across all products and partnerships.
- Lead, coach, and develop a high-performing team, while fostering strong cross-functional collaboration and execution discipline.
**Requirements**
- Bachelor’s degree in Finance, Economics, Business, Banking, Statistics, Actuarial Science, Information Systems, or related field.
- Master’s degree or relevant professional qualification is an added advantage.
- At least 5 years of relevant experience in digital financial services, mobile money, banking, fintech, lending, savings, or portfolio management.
- Strong understanding of lending economics, portfolio management, collections, credit risk, pricing, financial analysis, and banking performance drivers.
- Experience working with cross-functional teams across product, risk, data analytics, technology, operations, finance, legal, compliance, and commercial functions.
- Demonstrated success in strategy development, product growth, portfolio optimization, stakeholder management, and execution at scale.
- Strong analytical and quantitative skills, with the ability to interpret portfolio trends and translate insights into commercial and risk actions.
**Benefits**
- NMB Bank Plc is an Equal Opportunity Employer.
- We are committed to creating a diverse environment and achieving a gender balanced workforce.
- Female candidates and people living with disabilities are strongly encouraged to apply for this position.
**Deadline**
- Job opening date: 20-May-2026
- Job closing date: 03-Jun-2026
**Job Type**
- Full-time
How to apply
Use the application link below to open the official application form.
