Descriptions

Summary

**Call Centre Agent at Simplepay Capital Financial Services Tanzania Ltd**

**Overview**
- Simplepay Capital Financial Services Tanzania Ltd is seeking a qualified and motivated Call Centre Agent to join its team in Dar es Salaam, Tanzania.
- The role aims to support the company in reducing Portfolio at Risk (PAR) to below 2%, while ensuring strong customer relationships and compliance with company procedures and operational processes.

**Key Responsibilities**
- Manage and follow up on an assigned portfolio of overdue accounts on a daily basis.
- Ensure all accounts have clear repayment plans, promises to pay (PTPs), and dispositions recorded in the system.
- Achieve daily collection targets and closed account targets.
- Engage customers professionally to negotiate repayments and resolve payment delays.
- Educate customers on repayment benefits, credit history, and the consequences of default.
- Address customer complaints and correct misunderstandings related to products and policies.
- Maintain accurate and timely documentation of all customer interactions.
- Escalate difficult cases, fraud risks, and identification issues to the Collections Team.
- Collaborate with branch and field teams for follow-ups, repossessions, and account actions.
- Provide feedback on default trends, customer behavior, and process gaps.
- Handle customer inquiries, including loan balances within the assigned portfolio.
- Ensure consistent follow-up even for customers making partial payments.

**Requirements**
- Diploma or Bachelor’s Degree in Business, Finance, or a related field.
- Previous experience in debt collection in a call centre is required.
- Strong communication and negotiation skills.
- Ability to work under pressure and meet daily targets.
- Good problem-solving and conflict resolution skills.
- High level of integrity and professionalism.
- Basic computer skills and ability to work with systems.
- Fluency in both Swahili and English.

**Benefits**
- Not specified in the provided text.

**Deadline**
- 22 May 2026

**Job Type**
- Fixed-term contract

How to apply

See the source page for how to apply.