Descriptions
Summary
**Lodge Reservations Consultant at &Beyond**
**Overview**
- &Beyond is seeking a dynamic, enthusiastic, and service-driven team player to join its lodge reservations team in Arusha, Tanzania.
- The company values remarkable people who are passionate about their roles, work tirelessly, keep guest experience at the heart of their daily focus, and care deeply about the sustainability of communities and the environment.
**Key Responsibilities**
- Support the lodge reservations function and ensure excellent service delivery to guests, agents, operators, suppliers, and internal stakeholders.
- Key responsibilities include:
- Maintaining constant, consistent, and professional communication with colleagues, agents, operators, guests, and suppliers.
- Designing and planning tailor-made FIT leisure itineraries that deliver unique and exceptional guest experiences.
- Managing the full reservations process from quotation stage through to confirmation, invoicing, and preparation of final travel documentation.
- Ensuring all turnaround times are met in line with company standard operating procedures and service level expectations.
- Promoting and selling products and services while creating the best possible itineraries and experiences for guests.
- Resolving booking-related issues, amendments, and challenges in a professional and timely manner.
- Participating in Saturday duty coverage on a rotational basis.
- Participating in Public Holiday duty coverage on a rotational basis.
- Providing operational support and backup coverage for colleagues during periods of leave or absence.
- Continuously expanding product and destination knowledge through training sessions, educational trips, and self-development initiatives.
- Providing support to guests and agents requiring amendments, cancellations, or additional assistance related to existing reservations.
- Building and maintaining strong working relationships with agents, suppliers, and internal stakeholders to ensure seamless service delivery and guest satisfaction.
**Requirements**
- Strong travel industry knowledge, excellent communication skills, and the ability to manage reservations in a fast-paced service environment.
- Required knowledge, skills, and competencies include:
- Strong knowledge of East Africa as a travel destination, including key tourism circuits, experiences, and seasonal considerations.
- In-depth geographical, logistical, and product knowledge of East Africa, including accommodation, transport networks, conservation areas, and safari operations.
- Good understanding of delivering exceptional service standards to agents, guests, and industry partners.
- Strong working knowledge of Tourplan or a similar reservations and booking system.
- A positive attitude with a willingness and aptitude to continuously learn and develop.
- Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously.
- Strong lateral thinking and problem-solving ability, particularly in high-pressure or changing operational environments.
- Ability to work proactively, take initiative, and operate with minimal supervision when required.
- Excellent written and verbal communication skills.
- Strong interpersonal skills.
- Strong attention to detail and accuracy in all aspects of reservations and itinerary planning.
**Benefits**
- Not specified in the provided text.
**Deadline**
- 29 May 2026 at 22:59.
**Job Type**
- [...]
How to apply
Use the application link below to open the official application form.
