Descriptions
Summary
**Overview**
- Help scale a life-saving medical technology across Africa.
- Build and run the operational backbone that enables the IMPALA system to be implemented and supported reliably across countries.
- Design operational frameworks, manage suppliers and partners, oversee the operational planning and global supply chain, and ensure that country teams have the capacity and tools needed to implement IMPALA successfully.
**Key Responsibilities**
- **Supplier & Partner Management**
- Build and maintain strong operational relationships with manufacturers, suppliers, distributors, and service partners.
- Manage operational relationships with key suppliers and technology partners.
- Establish governance structures for monitoring partner performance.
- Maintain Service Level Agreements (SLAs) with manufacturers and technology providers.
- Develop frameworks for selecting, contracting, and reviewing distributors and service partners.
- Support contract negotiations, renewals, and performance reviews in collaboration with Country Managers and leadership.
- **Operational Planning & Coordination**
- Maintain global oversight of operational capacity and ensure alignment between expansion plans and operational readiness.
- Coordinate operational planning and capacity with Country Managers.
- Monitor service delivery capacity across countries.
- Support operational readiness for expansion into new countries.
- Oversee cross-country operational projects and risk mitigation.
- Provide operational insights to support management decision-making.
- Translate rollout plans into operational capacity requirements.
- **Supply Chain & Logistics**
- Ensure the operational supply chain supports reliable deployment of IMPALA systems across countries.
- Oversee purchasing and order management processes.
- Manage the global logistics framework for shipping, clearance, and distribution.
- Maintain inventory planning and replenishment strategies.
- Coordinate warehousing and distribution structures across countries.
- Ensure alignment between supply chain planning and project implementation timelines.
- Lead continuous improvement of supply chain processes as deployments scale.
- **Regulatory & Compliance**
- Support regulatory and compliance processes required for operating medical devices across multiple countries.
- Support medical device registration processes in operating countries.
- Coordinate operational aspects of post-market surveillance (PMS).
- Maintain oversight of regulatory and compliance requirements affecting operations.
- Ensure operational processes support regulatory compliance.
**Requirements**
- Master’s degree in Operations Management, Supply Chain, Biomedical Engineering, Healthcare Management, or a related field.
- 8+ years of experience in operations including supply chain and global program management, with 3+ years leading multi-country teams or programs.
- Demonstrated experience managing suppliers, distributors, or operational partners.
- Experience working across multiple countries or regions.
- Strong systems thinking and ability to build operational processes.
- Pragmatic and hands-on mindset – able to move between strategy and execution.
- Experience with supply chain management, procurement, or logistics.
- Ability to manage complex operational operations across multiple stakeholders.
- Interest in global health and improving healthcare in low-resource settings.
**Benefits**
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How to apply
Use the application link below to open the official application form.
