Descriptions
Summary
**Quality Performance Engineer**
**Overview**
• Align with regulatory entities and internal teams to ensure quality performance.
• Support technology department in understanding customer needs and expectations.
• Handle customer complaints and ensure timely resolutions.
**Key Responsibilities**
• Align with TCRA & UCSA F Zonal teams for QOS, issues resolutions, and jointly External Interference visits.
• Perform analysis through CSW/Meta Enterprise Centre and prepare Zonal Performance Reports to Regulatory entities.
• Support technology department through Zonal market visits to understand customer needs and expectations.
• Handle all customer complaints matters brought in by TCRA & UCSA F and other regulatory bodies.
• Interface with NOC to ensure timely resolutions and feedback on customer complaints.
• Support Quality teams in the regions and work closely with customer service team on VOC and NPS Reports follow-up and resolutions.
**Requirements**
• University Degree in Telecommunications or equivalent course.
• 2 years of experience in the telecommunication industry, especially on optimizations and customer management.
• Excellent oral and written communication skills.
• Demonstrated stable planning skills.
• Independent with a good work attitude and high level of integrity.
• Customer management and communication skills.
**Benefits**
No information provided.
**Deadline**
April 28, 2026
**Job Type**
Full-time
How to apply
Use the application link below to open the official application form.
