Descriptions
Summary
**Overview**
- The System Analyst is responsible for analyzing business requirements, designing system solutions, and ensuring successful implementation aligned with organizational goals.
- The role focuses on requirement gathering, system development, integrations, testing, quality assurance, and ongoing application support to ensure efficient operations across core insurance, finance, digital platforms, and third-party integrations.
**Key Responsibilities**
- Gather, analyze, and document business requirements from underwriting, claims, finance, operations, and management teams.
- Prepare Business Requirement Documents (BRDs), functional specifications, process flows, and user stories.
- Support project planning, task tracking, and coordination with vendors and internal teams.
- Implement small system enhancements, configurations, reports, and automation tasks.
- Support customization of the core insurance system, ERP, and digital platforms.
- Assist in data mapping, validation rules, and workflow configurations.
- Support API integrations between core systems, finance systems, mobile applications, portals, and third-party partners.
- Monitor system integrations and resolve interface-related issues.
- Work closely with vendors on system upgrades and continuous improvements.
- Develop and execute test cases, including functional, integration, regression, and UAT testing.
- Coordinate and support User Acceptance Testing (UAT) activities.
- Log, track, validate, and support resolution of defects prior to release.
- Provide second-level system support by troubleshooting operational issues, analyzing recurring incidents, and recommending permanent corrective solutions.
- Support system performance monitoring and optimization initiatives.
- Maintain proper documentation of system changes, releases, and configurations.
**Requirements**
- Bachelor’s degree in IT, Computer Science, Insurance, Software Engineering, or related field.
- Minimum 2–5 years’ experience in system analysis, application support, or enterprise system implementation.
- Experience working with core systems, ERP platforms, or other enterprise applications, with prior exposure to insurance or financial services environments considered an added advantage.
- Practical involvement in software development, system enhancements, integrations, and change management processes.
- Good understanding of the Software Development Life Cycle (SDLC), including change and release management processes.
- Working knowledge of database concepts and system integration principles, with an understanding of insurance business processes (underwriting, claims, reinsurance, and finance) considered an added advantage.
- Working knowledge of SQL and database querying, with the ability to analyze business requirements and translate them into clear functional specifications, including API and system integration requirements (REST/SOAP).
- Strong analytical and problem-solving skills, complemented by effective communication, stakeholder coordination, attention to detail, and strong documentation capabilities.
**Benefits**
- CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourages applicants who share this commitment.
- The Bank also promotes an inclusive workplace, hence applications from women and individuals with disabilities are encouraged.
- CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded [...]
How to apply
Use the application link below to open the official application form.
