Descriptions
Summary
**NCBA Bank**
**Job Title: Assistant Manager – Digital Products & Channels**
**Overview**
- Support the development, management, and optimization of the bank`s digital products and channels.
- Enhance customer experience, drive adoption, and deliver on business growth objectives.
**Key Responsibilities**
* **Product Development (30%)**
- Manage the day-to-day performance and lifecycle of digital products and channels.
- Support product enhancements, updates, and process automation.
- Monitor digital product performance, usage trends, and customer feedback.
- Collaborate with IT, Operations, Marketing, and Business teams.
- Implement digital transformation initiatives and ensure compliance with regulatory and security standards.
* **Financial (20%)**
- Drive growth of revenue and volume from Digital products & Channels.
- Assess marketing opportunities and target markets.
- Drive benefit realization for implemented services/channels.
- Drive revenue assurance initiatives.
* **Customer Experience (Service Delivery) (10%)**
- Ensure accurate and timely reporting.
- Update client information in relevant information systems.
* **Product Utilization, Efficiency and Service Uptime (15%)**
- Provide product portfolio analysis and ensure product utilization and volume tracking.
- Keep abreast of MIS and Key Performance Indicators.
- Manage product/service mix, pricing, and margins.
* **People and Culture (15%)**
- Conduct training related to digital products & Channels.
- Ensure online/mobile banking applications forms are technically in order and compliant with policy and processes.
- Promote the NCBA Bank brand.
* **Internal Business Processes /Risk and Control (10%)**
- Adhere to approved policies and procedures.
- Ensure 100% SLA Adherence.
- Conduct regular product portfolio reviews and develop tactical plans.
**Requirements**
- Not specified in the provided text.
**Benefits**
- Not specified in the provided text.
**Deadline**
- Not specified in the provided text.
**Job Type**
- Full-time.
How to apply
Use the application link below to open the official application form.
