Descriptions
Summary
Receptionist Job Vacancy
**Overview**
• Ramada Resort by Wyndham – Dar es Salaam is seeking a professional Receptionist to join the Front Office team.
• The successful candidate will deliver exceptional guest service and ensure smooth front desk operations in line with Ramada brand standards.
**Key Responsibilities**
• Welcome and check in/check out guests efficiently and professionally
• Handle reservations, cancellations, and guest inquiries
• Manage phone calls and respond to emails promptly
• Process payments and maintain accurate billing records
• Coordinate with housekeeping and other departments
• Handle guest complaints and ensure timely resolution
• Maintain a clean and organized reception area
• Update and maintain guest records in the PMS system
• Upsell room categories and promote hotel services
• Prepare daily arrival and departure reports
• Ensure compliance with hotel policies and brand standards
**Requirements**
• Diploma or Certificate in Hospitality, Hotel Management, or related field
• Minimum 1–2 years’ experience in a hotel front office (4-star experience preferred)
• Proficiency in Opera or other PMS systems is an added advantage
• Excellent communication skills in English and Swahili
• Strong customer service and interpersonal skills
• Professional appearance and positive attitude
• Ability to work shifts, weekends, and public holidays
**Benefits**
No information provided.
**Deadline**
No information provided.
**Job Type**
Full-time.
How to apply
Use the application link below to open the official application form.
