Descriptions
Summary
**Job Title: Senior Airport Services Agent**
**Overview**
• Provide quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures.
• Ensure passengers and their baggage are handled in a consistent manner.
**Key Responsibilities**
• Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger.
• Liaise with check-in, transfer desk, and support Airport Services Supervisor in all areas.
• Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges, and boarding gates etc.
• Assist duty officer to handle company material and records.
• Liaison with GHA for quick processing of hotel and transfer passengers.
• Work with GHA and ensure smooth passenger handling.
• Assist passengers in regards to entry requirements, visas, residence permits etc.
• Ensure passengers are assisted smoothly through airport facilities.
• Perform other related duties as assigned.
**Requirements**
• Job related experience in customer service and at least 1 year experience in Airport Operations of a leading airline.
• High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
• DCS experience and knowledge of ticketing is an advantage for this job.
• Ability to work shifts is essential.
• Very good knowledge of Amadeus is strongly preferred.
• Fluent in English.
• Must have the current right to live and work in Tanzania.
**Benefits**
No information provided.
**Deadline**
2026-04-19
**Job Type**
Full-time
How to apply
Use the application link below to open the official application form.
