Descriptions
Client Service Analyist (1 Position(s))
Employer: NMB Bank Plc
Location: Northern Zone, Clock Tower
Number of Posts: 1
Notes or Duties:
Provide enhanced customer experience through proactive engagements and effective account management of Corporate Business under Wholesale Banking
Work closely with Relationship Managers as a business support partner for client retention and business generation
Manage client relationships through regular contacts and visits
Reduce dormancy and churn through service relationship management
Resolve escalated complaints in collaboration with internal stakeholders
Conduct service recovery initiatives and loyalty rebuilding
Participate in service reviews and proactive client calls
Ensure compliance with regulatory, risk management, and operational controls
Embed NMB values, ethics, and code of conduct
Client Service Analyist (1 Position(s))
Employer: NMB Bank Plc
Location: Dar Es Salaam Zone, Zanzibar
Number of Posts: 1
Notes or Duties:
Provide enhanced customer experience for Corporate, Government, Institutional, and Agri-wholesale Banking clients
Support Relationship Managers through analytics, engagement, and timely service
Manage client relationships and monitor service utilization behavior
Handle escalated complaints and service recovery initiatives
Participate in service reviews and monthly proactive client engagements
Ensure compliance with regulatory requirements and operational controls
Continuously identify service and process improvement opportunities
HR Business Partner (1 Position(s))
Employer: NMB Bank Plc
Location: Head Office
Number of Posts: 1
Notes or Duties:
Act as a strategic HR partner aligned with organizational goals
Lead performance management, learning and development, talent acquisition, and staff engagement initiatives
Coach line managers on people management, performance, and change
Ensure HR governance, compliance, audit readiness, and budget control
Champion change management and organizational effectiveness
Promote NMB core values and ethical standards
Manager; Operation Transformation & Assurance (1 Position(s))
Employer: NMB Bank Plc
Location: Head Office
Number of Posts: 1
Notes or Duties:
Drive enterprise-wide transformation and continuous improvement initiatives
Oversee process governance, controls, and performance measurement
Lead analytics-driven process improvement and re-engineering programs
Investigate process failures and customer incidents
Partner with senior leadership to align transformation initiatives with strategy
Promote efficiency, cost optimization, and enhanced customer experience
Project Manager; Data Management Program (Fixed term – 2 years) (1 Position(s))
Employer: NMB Bank Plc
Location: Head Office, Hq
Number of Posts: 1
Contract / Employment Type: Fixed term – 2 years
Notes or Duties:
Lead implementation of data management initiatives and governance maturity programs
Coordinate cross-functional teams and vendors
Develop program plans, governance frameworks, and risk management structures
Oversee system integration, testing, and handover
Ensure cybersecurity and regulatory compliance of data solutions
Relationship Manager; Personal Lending (1 Position(s))
Employer: NMB Bank Plc
Location: Head Office, Hq
Number of Posts: 1
Notes or Duties:
Manage end-to-end relationships with schemes and employers
Design and execute mass lending strategies and budgets
Drive sales initiatives and portfolio growth
Conduct negotiations, credit appraisals, and performance monitoring
Ensure compliance, portfolio quality, and customer satisfaction
Senior Manager; Client Origination (Re-advertised) (1 Position(s))
Employer: NMB Bank Plc
Location: Head Office
Number of Posts: 1
Notes or Duties:
Supervise Analysts; Client Origination and evaluate counter-party credit risks
Provide specialist credit evaluation at the client interface
Present and defend credit proposals to Credit Committees
Monitor portfolio quality and conduct annual credit reviews
Coach teams and manage stakeholder relationships
Senior Specialist Talent Acquisition (1 Position(s))
Employer: NMB Bank Plc
Location: Head Office
Number of Posts: 1
Notes or Duties:
Implement end-to-end talent acquisition strategies
Manage recruitment plans, campaigns, and budgets
Provide recruitment metrics and headcount reporting
Build relationships with higher learning institutions
Advise on labor market trends and recruitment best practices
Senior Stakeholder Engagement & Employer Branding Manager (1 Position(s))
Employer: NMB Bank Plc
Location: Head Office
Number of Posts: 1
Notes or Duties:
Lead stakeholder engagement and employer branding strategies
Develop and execute employer value proposition initiatives
Manage employer brand campaigns, analytics, and ROI
Organize job fairs, career events, and talent pipelines
Champion sustainability communication strategies
Application Instructions
All applications for these positions must be submitted through the official NMB Bank Plc recruitment portal. Applicants are advised to review full job details, requirements, and submission steps directly on the portal.
Apply through the NMB Bank Plc Careers Portal
