Educational Qualifications & Functional/Technical Skills 

• Diploma /Advanced diploma in Business Administration, Marketing or Equivalent
• Advanced MS Excel, Access, Word and PowerPoint experience.

Relevant Experience (Type of experience and minimum number of years) 

• Ability to analyze business requirements, design and implement solutions 
• Excellent knowledge in customer requirements and behavior
• Able to work under Pressure and tight deadlines
• IT literacy
• Excellent in English and Swahili

Other requirements (Behavioral etc.)

• Able to handle, prioritize, multiple projects simultaneously
• Abel to operate in a performance driven organization
• Excellent with MS Office products
• Business awareness, strong analytical skills and problem-solving skills, excellent negotiating skills, high personal standards and goal oriented, excellent interpersonal skills
• Good knowledge of customer service, customer service performance standards, procedures and practice
• Knowledge on Airtel products and services