Descriptions
Responsibilities
- Ensure launch of assigned service stations in accordance to set timelines and SOPs.
- Ensure the team maintains a First Pass Yield (FPY) of ≥95% for all service location launches
- Own the quality standards for all processes associated with the launch of a new service station
- Manage relationships with internal stakeholders in other departments and external stakeholders
1. Site Launch Support
- Assist in planning and coordinating new service station launches.
- Support team members by tracking tasks and progress.
- Help identify and report any issues that could delay the launch.
2. Site Readiness
- Check that all necessary equipment, inventory, and documents are ready before the launch.
- Help confirm that permits and licenses are processed.
- Conduct simple site inspections to ensure readiness.
3. Stakeholder Coordination
- Work with internal teams like Tech, Star Development, Hypercare, and Operations to ensure effective launch of new sites
- Assist in liaising with external stakeholders like landlords, community leaders, and security providers to ensure effective launch and proper handover of new sites.
4. Quality Assurance
- Maintain a rework rate of ≤5% on all site launches assigned to them
- Identify reasons for rework and make suggestions on corrective measures to improve quality
- Take part in periodic audits on site launches to ensure compliance with standards
5. Reporting and Communication:
- Provide regular updates to the Lead Site Launch Coordinator on Go-live progress
- Present data and insights on site launches during Expansion team meetings
- Ensure all information, contacts, assets and any documents are handed over to the respective department post launch day.
Requirements
Knowledege and Experience
- Diploma or bachelor’s degree in business, project management, or a related field.
- Basic knowledge of project coordination or administration.
- Good communication and teamwork skills.
- Willingness to travel frequently to remote locations.
- Ability to work under tight timelines and adapt quickly.
Key Performance Indicators (KPIs):
- Number of service stations launched vs assigned targets
- Operational readiness score upon handover (90%) 3. Rework rate ≤5%
