Descriptions
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
Reversal of wrong transaction
- Reversal and Approvals.
- P2P Reversals.
- Merchants’ reversals.
- Agent Reversal.
Pin Reset
- Customers PIN reset only
QRC Resolution
- Deliver Plus 1 Customer experience consistently.
- Monitor first contact resolution of all received contacts (90% target).
- Conduct a proper root cause analysis on customer’s complaints.
Customer Airtel money Experience
- QRC detailed analysis and developing clear action including improving of the processes.
Educational Qualifications & Functional/Technical Skills
- University degree in or equivalent in Business Administration.
Relevant Experience (Type of experience and minimum number of years)
- 2 years’ experience in Telecom/ Banking/ Customer Service.
- Customer Interaction Management skills.
- Customer retention skills.
- Microsoft Excel expertise
Other Requirements (Behavioral etc.)
- Able to operate in a performance driven organization.
- Good organizational and teamwork skills.
- Self-motivated, enthusiastic, energetic.
- Attention to detail.
- Confident, assertive with good negotiation skills.
- Excellent time Management Skills.
- Customer-centric
How to Apply:
