Descriptions
About the role:
This role is aimed at minimising financial losses for our Clean Cooking Pay-As-You-Go (PAYG) business by recovering outstanding payments and resolving issues related to overdue accounts. The role holder should be managing, collecting, and recovering debts through on-site visits, overdue calls, periodic overdue text messages, and other interventions in Tanzania.
What you would be expected to do:
Skip Tracing:
- Locating debtors who have moved or are difficult to contact using the last address data.
Debt Collection:
- Following up on clients with overdue accounts, negotiating payment plans, and ensuring compliance.
- Driving collections & recoveries campaigns & promotions in the field.
- Execute the field collections strategy for efficient field debt recovery or repossession of products from delinquent customers.
- Execute different field collection experiments to increase the amounts collected from the existing customers.
Asset Recovery:
- Repossessing LPG cylinders and equipment from churned or non-paying customers as a last resort for debt recovery.
- Execute the field collection or repossession approach for different customer segments, with different payment capabilities and delinquency stages
- Work closely with the sales team to build an efficient field collection structure to ensure efficient collection or repossession from delinquent customers.
Problem Solving:
- Addressing and resolving debtor inquiries and complaints professionally.
- Identify potential customer pain points impacting collections and propose effective solutions for adoption to achieve field collections and repossession targets
- Timely identification and escalation of the voice of the customer, fraudulent activities, or other pain points to the relevant stakeholders for immediate resolution
- Escalation of all difficult cases to the PAYG LPG Credit Manager.
Investigation & Reporting:
- Investigating missing assets/components, documenting incidents, and providing recommendations.
- Preparing regular reports on recovery efforts and strategies.
- Work with field teams to track recovery KPIs and implement continuous improvement.
Compliance:
- Ensuring all actions adhere to company policies and legal regulations for the Tanzania market.
You might be a strong candidate if you
- At least a bachelor’s degree in credit management, business, or a related field.
- 3+ years of experience in field-based debt collections and recoveries, credit risk management, field operations, or asset recovery—experience in PAYG, microfinance, or asset leasing models is an added advantage.
- Proven track record in driving field-based debt collections and recoveries improvement.
- Proficient in MS Office, e.g., Excel, PowerPoint, etc.
- Experience working in emerging markets, preferably in rural or peri-urban settings.
What we offer
- A platform for professional growth in a rapidly expanding, high-impact sector.
- Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
- A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
- Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.
How to Apply:
To submit your application, please follow the link provided below.
