Descriptions
What you would be expected to do
Analyze portfolio performance:
- Systematically identifying high-risk customers and classifying their default probability using data insights and direct outreach.
- Identification of portfolio Reflags and timely reporting of the same
- Ensuring timely and accurate reporting of risk indicators and portfolio performance metrics.
- Monitoring regional/area trends and specific product performance to identify and implement corrective measures for negative trends
Audit & Compliance:
- Conduct internal audits to identify process gaps and ensure compliance with existing policies- (Underwriting, Collection process, Welcome, Repossession process, Change of details etc )
- Provide detailed findings with actionable risk mitigation recommendations.
Collections Interventions:
- Engage in proactive collection strategies i.e. ensuring KYC and Underwriting strategies aimed at enhancing the quality of clients onboarded.
- Generate, define, and implement field-based collection strategies through the field teams to enhance collections.
- Review existing policies and their impact on portfolio management and recommend adjustments or updates based on market trends or field findings.
- Ensure optimisation of Portfolio segmentation is achieved by assigning accounts from different buckets to specific users and proposing segmentation changes where necessary.
- Pilot Management: Ensure pilots in the field are well managed and tracked to meet the set success metrics by engaging the relevant stakeholders
- Fraud management: Ensure investigations into reported fraud cases are done in a timely manner and cases are closed within the SLA.
- Reporting & Documentation: Prepare comprehensive field reports including data collation, process documentation, and operational insights. Ensure timely and accurate reporting of risk indicators and portfolio performance metrics.
- Perform industry research, interpret data insights, and propose strategies to strengthen Greenlight Planet Kenya Limited’s market position and revenue optimisation in sales and collections.
- Any other task allocated by the credit lead/Risk leadership team in relation to the role scope from time to time.
You might be a strong candidate if you have
Academic Qualification & Work Experience
- Bachelor’s Degree in finance, Risk Management or a related business field, over 5 years of related experience, preferably in the Audit/Risk/Credit/Analytics department, with at least 5 years in a supervisory role
- Other relevant certification in Credit Management or Business Analytics/Statistics/ Data/Computer Science is an added advantage.
- Significant knowledge of data collection, field surveys
- Excellent planning, organisational and analytical skills with strong attention to detail
Personal Attributes
- Self-driven, flexible, can quickly adapt to change, and able to multitask in a fast-paced environment
- Clear thinking/problem-solving ability. Ability to spearhead/lead projects/process improvement within operations and drive positive change, being able to break down complex issues into simpler steps and resolve them
- Strong leadership skills to direct and motivate a team of professionals
- Excellent presentation and communication skills, both verbal and written expression.
- Stakeholder engagement and teamwork skills: Ability to work productively with key stakeholders, aligning efforts to deliver strong business results.
- Outstanding planning and organisational skills
- Ability to self-manage work with little oversight
- Willingness to spend 70% of the time in the field.
- High level of integrity and data protection
How to Apply:
To submit your application, please follow the link provided below.
