Descriptions

Job Opportunity: Relationship Officer, Personal Banking

We are currently seeking a qualified candidate to fill the role of Relationship Officer, Personal Banking. The successful candidate will play a key role in advising clients, fostering business growth, providing financial investment guidance, ensuring customer satisfaction, retaining existing clients, and acquiring new customers through sales activities.

Key Responsibilities

• Promote and sell various liability products offered by the bank, aiming to attract low-cost deposits from diverse customer segments.
• Source current and savings accounts.
• Seek new customers through existing leads, referrals, cold calling, and other methods to maximize lead generation while ensuring timely follow-through and a healthy closure rate of leads.
• Advise customers on available bank products and services based on an understanding of their financial needs and recommend appropriate solutions.
• Conduct planned direct promotion and marketing activities for products and services offered by the bank and cross-sell secured assets where relevant.
• Adhere to the expected level of due diligence, internal policies, and KYC norms while opening new accounts.
• Establish and maintain effective relationships with customers while offering a high level of customer service.
• Screen clients with regard to eligibility requirements for loan conditions.
• Prepare loan application documents in line with the bank’s latest credit policy and procedural manual.
• Proactively conduct pre- and post-monitoring visits to clients, ensuring their ability to make repayments based on their financial and personal circumstances.
• Achieve prescribed disbursement and deposit weekly and monthly targets.
• Write and submit periodic status reports to the branch manager, including daily activity reports and details of calls/follow-ups made.

Background Qualifications and Experience

• Bachelor’s degree from a recognized tertiary institution.
• 3 years’ experience in a sales and client management role in a financial institution.
• Knowledge of the banking industry, banking products, services, and regulations.
• Good working knowledge of the personal banking sector and its practices in Dar es Salaam.
• Strong selling and negotiation skills.
• Customer-centric with excellent communication skills.

Application Process

If you believe you are the right candidate for this position, kindly submit your application with the following:

• A detailed CV.
• Photocopies of academic certificates.
• Names of three referees with their contact details.

Please quote reference number DCB/RB/ROPB-08/2025 in the subject line of your email. Applications must be submitted through [email protected] no later than 28th August 2025. Hard copy applications will not be accepted.