Descriptions

Key responsibilities

Business performance

• Deliver sales, revenue, deposits, risk assets, targets, and efficiency ratios.

• Prepare and deliver on approved branch budgets.

• Manage costs strictly, including reviewing both direct and indirect costs generated by the branch.

• Achieve a cost/income ratio in the branch.

Relationship management & customer service

• Deliver on customer service standards, acquisition and client satisfaction levels.

• Retain high-performing clients and grow share of wallet in the target market.

People management & teaming

• Build and develop a high-performing team.

• Drive performance development and coaching to achieve productivity and efficiency.

Process, controls, and operation performance

• Ensure compliance with operational risk requirements.

• Comply with branch layout standards, KYC, and operating & risk policies and procedures.

Strategic initiatives

• Expand approved market reach.

Qualifications & experience

• Educational background: Bachelor’s or Master’s degree in Banking, Business Administration, Economics, Finance, or other related fields.

• Professional experience: At least 5 years in relationship management and branch operations.

Application instructions

If you meet the selection criteria, submit your Curriculum Vitae by August 15, 2025 to [email protected].

Only shortlisted candidates will be contacted.