Descriptions

Summary of Responsibilities

The role involves applying expertise in Corporate Relationship Management to:

• Develop and implement account plans for the assigned portfolio target market.
• Structure and sell solutions that address customers’ needs.
• Focus on customer acquisition, satisfaction, growth, and retention.
• Manage staff assigned for guidance and daily supervision.
• Assist the Head of Corporate Banking with assigned tasks and responsibilities as needed.
• Collaborate with key bank stakeholders to ensure fulfillment of all deliverables.
• Actively engage Client Service Managers and other support functions to achieve customer excellence.

Key Accountabilities (Duties and Responsibilities)

Departmental Objectives (Financials) (Weighting: [Not specified])
Responsible for achieving the portfolio’s annual financial targets for both Profit & Loss (P&L) and Balance Sheet, including:

• Balance Sheet Growth and Profitability (PBT):
  • Develop a clear and effective portfolio growth strategy translated into performance scorecards that deliver revenue, profitability, and market share objectives.
  • Contain Portfolio at Risk (PAR) within set limits.
  • Maintain Non-Performing Loans (NPL) below 5%.
  • Aggressively manage PAR within the first 30 days to minimize conversion to NPL status.

Risk & Controls (Weighting: [Not specified])
Responsible for adhering to approved policies and procedures and providing feedback to ensure competitiveness, including:

• Closing audit issues within the quarter of identification or agreed time frames, whichever is shorter.
• Achieving nil repeat audit findings.
• Ensuring 100% adherence to Service Level Agreements (SLAs).
• Maintaining 100% adherence to agreed turnaround times.

Customer Experience (Weighting: [Not specified])
Driving customer satisfaction by:

• Developing and growing relationships with existing and potential customers.
• Identifying opportunities for business development and guiding product development.
• Maintaining accurate, real-time CRM data.
• Achieving high customer satisfaction metrics:
  • Net Promoter Score.
  • Customer Satisfaction Index (CSI)/Relationship Satisfaction Index (RSI).

People & Culture (Weighting: [Not specified])
Delivering performance objectives and managing personal learning and development, including:

• Maintaining a personal development plan.
• Achieving high competency scores.
• Participating in coaching and training opportunities.

Job Dimensions

Reporting Relationships:

• Direct Reports: N/A
• Indirect Reports: Relationship Managers or Account Relationship Officers may be assigned for supervision from time to time.

Stakeholder Management:
Key stakeholders include:

• Internal: All bank departments.
• External: Corporate Banking customers, financial institutions, industry players, national and county governments, regulators, etc.

Decision Making Authority/Mandates/Constraints:
The position holder is empowered to make decisions related to:

• Pricing structures and negotiation parameters.
• Recommending product offerings for the portfolio.
• Serving as an escalation point to sustain value-added customer relationships.

Work Cycle and Impact:
The jobholder operates on an annual cycle. 

How to Apply:

To submit your application, please follow the link provided below.

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