Descriptions
Role purpose:
Responsible for M-Pesa core end to end operational support and manage its associated digital channels. This role involves monitoring app performance, resolving user issues, coordinating with development teams, and ensuring a seamless mobile money experience for end users.
Key accountabilities and decision ownership
- Perform System Management (M-Pesa Core)
- Monitor the performance and availability of the M-Pesa mobile app on Android and iOS platforms.
- Respond to and resolve user-reported issues, crashes, and bugs in a timely manner.
- Track app analytics and crash reports using tools like Firebase or similar tools
- Perform the systems incident, problem & change process with internal and external (MPA) stakeholders.
- Perform and maintain the system security.
- Business Continuity Management
- Mini App Development, Implementation & Support
- Support all projects under M-Pesa (MPA & local)
- M-Pesa Product support
Who you are
Core competencies, knowledge and experience
- Operating system Unix, Linux (RHEL, SUSE) and Windows
- Relational Database Management Systems (Oracle, GaussDB, MYSQL)
- Mobile security best practices
- Excellent communication skills
- Familiarity with Android and iOS platforms, mobile app architecture, and APIs.
Must have technical/professional qualifications:
- Bachelor’s degree in computer science or its equivalent.
- Build and maintain relationship with key stakeholders.
- Understanding of mobile money platforms, especially M-Pesa, is highly desirable.
- If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.Talent sourcing solutions
How to Apply:
